June 22nd NW EC/EDI Roundtable Meeting

[Sherri Gerhardt]

The Northwest EC/EDI Roundtable (http://www.ecnw.org) and Internet Business Alliance (http://www.alliance.org) present:   Customer Care How the Internet and EC help companies improve customer satisfaction levels through Internet applications and processes   Thursday, June 22, 2000 5:00 to 7:30 PM @The College Club Lounge 505 Madison Ave Seattle, WA   RSVP: Please RSVP by close of business on Tuesday, June 20 via e-mail to: Sherri Gerhardt at [EMAIL PROTECTED] or reply to this e-mail. 5:00 - 5:30: Networking Great refreshments and appetizers provided by our sponsors. No host bar available. 5:30 to 5:40: Administrative Business – Tim McMonigle, President NW EC/EDI Roundtable 5:40 to 6:20 - Speaker 1; Joy Lovell - Client Solution Executive, IBM is a Client Solution Executive for IBM Global Services, Managed e-Business Services Group. She has been with IBM for 23 years of which 15 have been spent in IBM's Value Added Network services. She covers all aspects of electronic commerce: EC/EDI, hosted e-Markets, Electronic Bill Presentment and Payment and Managed GroupWare Services. Joy is a graduate of the University of Redlands, with a BS in Business Administration. She is active in many EC/EDI Users groups in the west and participates in DISA and ECWorld events. 6:20 to 7:15 - Speaker 2; Mike Rodriguez - Consumer Research Analyst, USPS Headquarters. Mike began his career with the United States Postal Service19 years ago as a Letter Sorting Machine Operator in Tampa, Florida. He became a member of the Headquarters Consumer Affairs staff in February, 1999, holding the position of Consumer Research Analyst. His responsibilities include Project Manager for the national development and implementation of the United States Postal Service Consumer Affairs Tracking System. He is currently engaged in Customer Relationship Measurement to help the Postal service strengthen its CRM processes. 7:15 to 7:30 Wrap-up and continued networking   College Club Logistics: The College Club Lounge 505 Madison Ave Seattle, WA Phone: (206) 622-0624 PARKING: Free Parking is available at the College Club itself. The parking garage entrance is located 30 feet ahead on the left after crossing Madison on 5th Avenue. Once inside the parking garage just take the elevator up to the College Club and come into the main lounge. DRIVING DIRECTIONS: If Northbound on I-5, take the Madison St. exit and turn left on Madison St. to 5th Ave, then turn left on 5th Ave, 30 feet ahead on the left is the entrance to the College Club Garage. If Southbound on I-5, use the Union St. exit and turn left on to 5th Ave, then proceed past Madison; 30 feet after crossing Madison, on the left, is the entrance to the College Club Garage. Sherri Gerhardt Northwest EC/EDI Roundtable Secretary [EMAIL PROTECTED]