Email or phone, still no response from PaperFree sales !!!

Just thought this group should be aware of the customer support concerns
which  I find unbelieveably bad.

This is a good forum for these concerns since calling and emailing Dan
Kazzaz, the founder doesn't seem to do any good either !!!

Julie A. Thompson, EDI Consultant

-----Original Message-----
From: Paula Cadle [mailto:[EMAIL PROTECTED]]
Sent: Tuesday, October 03, 2000 9:25 AM
To: jat
Subject: Re: Re: XML Mapper

We've had that experience as well.  We found we got faster response by
sending an email to Customer Support vs. only using a phone call.

Paula Cadle
EC Analyst
DotCom Technologies, Inc.
330.645.7575  ext 3035
-----Original Message-----
From: jat <[EMAIL PROTECTED]>
To: [EMAIL PROTECTED] <[EMAIL PROTECTED]>
Date: Tuesday, October 03, 2000 8:15 AM
Subject: Re: XML Mapper


>If you can anyone to return a phone call !!
>
>Julie A. Thompson
>
>-----Original Message-----
>From: Electronic Data Interchange Issues [mailto:[EMAIL PROTECTED]]On
>Behalf Of Rachel Foerster
>Sent: Monday, October 02, 2000 9:21 PM
>To: [EMAIL PROTECTED]
>Subject: Re: XML Mapper
>
>Sure,
>
>ECMap by PaperFree, A NEON company.
>
>Rachel
>
>
>
>Greetings -
>
>We are in need of a tool that can map XML to a segmented-fixed flat
>file format
>(that is, multiple records but each record can have a different number
>of
>fields).  We don't necessarily need an all inclusive any-to-any
>mapper, just
>something that can map.  The ideal product would be able to import a
>DTD or
>schema and create a document tree from which you could map.  Is anyone
>aware of
>such a tool?  All answers appreciated !!
>
>Mike Mueller
>MGIC
>
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