Myself (and many other sales reps, managers etc) have been listening to all the discussion back and forth between our users and former users and we have been taking the appropriate actions internally to address the issues brought up. One of the main reasons I (and I would presume others) have not responded to the group as a whole is that I have been a member of many many lists in the past and I like to see an open discussion on both sides without sales/marketing fluff. Typically when a salesperson comes on and tries to defend or promote their product they are immediately told that this is not a proper forum for that type of activity and I agree. I am in sales and this is NOT a sales list. It is a discussion list and therefore it is for discussing the merits (and demerits) of various products between end users. I am not here to shamelessly market my product, or tell you that my product is the best thing since sliced bread and how our competition has many of the same problems or various and sundry other problems, but rather to address issues with my own customers who might not want to mention their problems directly to me so that I can better service them and contact them offline and off list. It is also a great way to see how our products are being used in the marketplace and what our competition is doing in order to improve our own product. Bottom line is that I did not feel it was proper for me to address the list as a whole given my position in the company since, as I have already mentioned, this is not a sales list but a discussion list. However rest assured that we ARE listening and we ARE taking actions where appropriate. Other than stating that I can't really comment on specific cases that I am not involved in. I do take this list very seriously and attempt to rectify any problems and escalate issues properly within our organization. On a side note I have noticed that quite a few of the negative comments have been coming from phantom email adresses such as yahoo and hotmail. Who knows who these people are? I cannot respond effectively to someone who hides behind a secondary/hidden email address in order to bash my product without specific details about their particular situation. If any of you with those sorts of addresses would like to discuss particular issues offline I wouldn't mind taking the time to at least direct you to the right person if I am not your rep. Finally, I am not here to get into a huge argument with anyone so my responses will likely be limited at best. I just felt it was time for someone from the Sales force to give you some sort of a response. Thanks for your time. Matt Park Account Executive Peregrine's E-Business Connectivity Group [EMAIL PROTECTED] Fax: (404) 467-3365 Phone: (800) 555-2989 ext. 3365 www.peregrine.com Legal Note: The above message reflects my personal opinion and does not necessarily reflect the opinion of Peregrine, Inc. or its employees. ======================================================================= To signoff the EDI-L list, mailto:[EMAIL PROTECTED] To subscribe, mailto:[EMAIL PROTECTED] To contact the list owner: mailto:[EMAIL PROTECTED] Archives at http://www.mail-archive.com/edi-l%40listserv.ucop.edu/
