Another reason I am reluctant to purchase further Harbinger products is the lack of delivering everything promised. TLE 4.2 added new features to it's products - but where is the documentation on these new features? Their were new books issued - which were nothing more than 4.1 books with a fancy new cover. I have repeatedly gone to TLE Support with questions about these new features and told there is no documentation ANYWHERE and there isn't going to be any. Harbinger is focusing on e-v5 and don't think they need to worry about all of us who bought something else. With service like that, and a history of software upgrades that don't work as promised - you'd have to be nuts to DEMAND the customer solve their problems by buying yet another product. Matt Park wrote: > Myself (and many other sales reps, managers etc) have been listening to all > the discussion back and forth between our users and former users and we have > been taking the appropriate actions internally to address the issues brought > up. One of the main reasons I (and I would presume others) have not > responded to the group as a whole is that I have been a member of many many > lists in the past and I like to see an open discussion on both sides without > sales/marketing fluff. Typically when a salesperson comes on and tries to > defend or promote their product they are immediately told that this is not a > proper forum for that type of activity and I agree. I am in sales and this > is NOT a sales list. It is a discussion list and therefore it is for > discussing the merits (and demerits) of various products between end users. > I am not here to shamelessly market my product, or tell you that my product > is the best thing since sliced bread and how our competition has many of the > same problems or various and sundry other problems, but rather to address > issues with my own customers who might not want to mention their problems > directly to me so that I can better service them and contact them offline > and off list. It is also a great way to see how our products are being used > in the marketplace and what our competition is doing in order to improve our > own product. > > Bottom line is that I did not feel it was proper for me to address the list > as a whole given my position in the company since, as I have already > mentioned, this is not a sales list but a discussion list. However rest > assured that we ARE listening and we ARE taking actions where appropriate. > Other than stating that I can't really comment on specific cases that I am > not involved in. I do take this list very seriously and attempt to rectify > any problems and escalate issues properly within our organization. > > On a side note I have noticed that quite a few of the negative comments have > been coming from phantom email adresses such as yahoo and hotmail. Who > knows who these people are? I cannot respond effectively to someone who > hides behind a secondary/hidden email address in order to bash my product > without specific details about their particular situation. If any of you > with those sorts of addresses would like to discuss particular issues > offline I wouldn't mind taking the time to at least direct you to the right > person if I am not your rep. > > Finally, I am not here to get into a huge argument with anyone so my > responses will likely be limited at best. I just felt it was time for > someone from the Sales force to give you some sort of a response. Thanks > for your time. > > Matt Park > Account Executive > Peregrine's E-Business Connectivity Group > [EMAIL PROTECTED] > Fax: (404) 467-3365 > Phone: (800) 555-2989 ext. 3365 > www.peregrine.com > > Legal Note: The above message reflects my personal opinion and does not > necessarily reflect the opinion of Peregrine, Inc. or its employees. > > ======================================================================= > To signoff the EDI-L list, mailto:[EMAIL PROTECTED] > To subscribe, mailto:[EMAIL PROTECTED] > To contact the list owner: mailto:[EMAIL PROTECTED] > Archives at http://www.mail-archive.com/edi-l%40listserv.ucop.edu/
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