We are, for obvious reasons, using Easylink.
Much of our experience has been with them in their "AT&T Easylink"
incarnation, so this doesn't tell you a lot about how Easylink Services is
going to be.
> Technical support: is it hard to reach someone? Are they open when you
> need
> them? Constant busy signal?
>
Never, ever had a busy signal in contacting tech support. No hold queue
either. Tech support always picked up and I was talking to a human being in
under a minute.
> Pricing: do you consider it fair, high, low?
>
I don't deal with pricing at all, so I can't comment.
> Reliability: are they reliable? do you trust them to get your docs to
> your
> TP?
>
We've only had one failure that I can remember in the past 3 years that we
can attribute to them. And I was on vacation that week, therefore it
doesn't count. :-{)
> System: are they constantly having computer problems? constant downtime?
>
Nope. Very reliable.
> ftp: are you doing ftp (over the internet or otherwise) to them? is that
> working out well?
>
We get our messages via uucp, so I can't comment on their FTP service.
They seem to be getting their act together -- the web site is helpful.
Never saw it before. We used to have to fax interconnect requests in, now
we can either do it ourselves or submit a web form. Obviously it remains
to be seen how Easylink Services comports themselves, but overall we've had
no (or very very few) issues with them.
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