Javier, You may want to evaluate Salesforce.com. Great package, monthly fee vs. large upfront cost.
Regards, Todd LaBonte e-SupplyLink Phone: 231-933-7212 Fax: 231-933-7236 Email: [EMAIL PROTECTED] e-SupplyLink - Leading developer of electronic commerce and bar code compliance labeling, RFID & scanning solutions Web Address: www.e-supplylink.com ----- Original Message ----- From: <[EMAIL PROTECTED]> To: <[email protected]> Sent: Tuesday, October 04, 2005 6:34 PM Subject: [EDI-L] Tech Support Software > Hi All, > > Off topic. Any of you have done or are doing a research or know of a good > Technical Support Package. I'm working on a project that consist of > starting up a Tech Support Department. > > 1. A package probably that manages tickets opened by clients/users. > 2. Keeps logs of all tech support calls. > 3. Helps organize documentation. > 4. May be has a knowledge database. > 5. etc.. > > I'd appreciate any help/direction you can provide me with. > > Thanks, > Javier > > > > > [Non-text portions of this message have been removed] > > > > > . > Please use the following Message Identifiers as your subject prefix: > <SALES>, <JOBS>, <LIST>, <TECH>, <MISC>, <EVENT>, <OFF-TOPIC> > Access the list online at: http://groups.yahoo.com/group/EDI-L > > Yahoo! Groups Links > > > > > > ------------------------ Yahoo! Groups Sponsor --------------------~--> Get Bzzzy! (real tools to help you find a job). Welcome to the Sweet Life. http://us.click.yahoo.com/A77XvD/vlQLAA/TtwFAA/OIFolB/TM --------------------------------------------------------------------~-> . Please use the following Message Identifiers as your subject prefix: <SALES>, <JOBS>, <LIST>, <TECH>, <MISC>, <EVENT>, <OFF-TOPIC> Access the list online at: http://groups.yahoo.com/group/EDI-L Yahoo! Groups Links <*> To visit your group on the web, go to: http://groups.yahoo.com/group/EDI-L/ <*> To unsubscribe from this group, send an email to: [EMAIL PROTECTED] <*> Your use of Yahoo! Groups is subject to: http://docs.yahoo.com/info/terms/
