Did you get a chance to try jira @ www.jira.com Also, checkout www.socialtext.com or www.jotspot.com
The above tools are a kind of project management/tech support tools. Good Luck. Prasad. --- In [email protected], "Todd LaBonte" <[EMAIL PROTECTED]> wrote: > Javier, > > You may want to evaluate Salesforce.com. Great package, monthly fee vs. > large upfront cost. > > Regards, > > Todd LaBonte > e-SupplyLink > Phone: 231-933-7212 > Fax: 231-933-7236 > Email: [EMAIL PROTECTED] > > e-SupplyLink - Leading developer of electronic commerce and bar code > compliance labeling, RFID & scanning solutions > > Web Address: www.e-supplylink.com > > > > > > > > ----- Original Message ----- > From: <[EMAIL PROTECTED]> > To: <[email protected]> > Sent: Tuesday, October 04, 2005 6:34 PM > Subject: [EDI-L] Tech Support Software > > > > Hi All, > > > > Off topic. Any of you have done or are doing a research or know of a good > > Technical Support Package. I'm working on a project that consist of > > starting up a Tech Support Department. > > > > 1. A package probably that manages tickets opened by clients/users. > > 2. Keeps logs of all tech support calls. > > 3. Helps organize documentation. > > 4. May be has a knowledge database. > > 5. etc.. > > > > I'd appreciate any help/direction you can provide me with. > > > > Thanks, > > Javier > > > > > > > > > > [Non-text portions of this message have been removed] > > > > > > > > > > . > > Please use the following Message Identifiers as your subject prefix: > > <SALES>, <JOBS>, <LIST>, <TECH>, <MISC>, <EVENT>, <OFF-TOPIC> > > Access the list online at: http://groups.yahoo.com/group/EDI-L > > > > Yahoo! Groups Links > > > > > > > > > > > > ------------------------ Yahoo! Groups Sponsor --------------------~--> Most low income households are not online. Help bridge the digital divide today! http://us.click.yahoo.com/cd_AJB/QnQLAA/TtwFAA/OIFolB/TM --------------------------------------------------------------------~-> . Please use the following Message Identifiers as your subject prefix: <SALES>, <JOBS>, <LIST>, <TECH>, <MISC>, <EVENT>, <OFF-TOPIC> Access the list online at: http://groups.yahoo.com/group/EDI-L Yahoo! Groups Links <*> To visit your group on the web, go to: http://groups.yahoo.com/group/EDI-L/ <*> To unsubscribe from this group, send an email to: [EMAIL PROTECTED] <*> Your use of Yahoo! Groups is subject to: http://docs.yahoo.com/info/terms/
