Well,
I was one of "those people". I had been there almost 5 years and using GXS.
The previous EDI guy had used them for years also. I didn't see us changing
anytime soon, and they gave me a pretty good deal dollar wise.
My successor had to deal with that long term contract. I don't know if he was
able to back out of it or not....
andrew anderson <[EMAIL PROTECTED]> wrote:
Bob
I am in the process of switching from GXS to Inovis later this month. One thing
that kept us on GXS was that when I joined the company 18 months ago, they were
already tied into a contract that someone had signed. It was a 3 year contract.
Personally, I don't know why anyone would sign a contract for that long. I
always try to keep them to one year. ALong with this, the management people
here fall into both catagories 1 & 2 listed below by Tod.
I have used GXS at past companies and never had the issues that have arisen
over the past year or so. I don't know what changes they made to their network
but someone needs to be held accountable for all the issues they have had.
Andy Anderson
Puma North America
Tod Wait <[EMAIL PROTECTED]> wrote:
Bob
As a consultant I have done 2 migrations from GXS to other vendors.
Here are the reasons I have seen why people stay with GSX. I dont
think it has to do with good sales people.
1. Fear of change: GXS has been there for so long that most people
dont want to deal with changing to a competitor. I know that's an
excuse, but its a good one. There is a fear of making a change and
getting no better service. I switched my carrier from cingular to
verizon. Same coverage, different problem, not better service.
2. Most companies are focused on other things than EDI now. So GXS
outages (which happen more frequently now than before) dont reach
upper management.
3. Migration costs are still high: I switched twice, but both times
they had to budget for it.
4. Accounting. I am not sure, but my client told me that maintenance
services was expense accounting and switching to a new provider was
capital expense. People dont want to take a hit.
5. GXS still reassures its client its focused on getting things
better. Our clients believed them multiple times before they made the
switch.
Hope this helps.
Tod
B2B consultant
(408) 720 1606
--- In [email protected], "Bob Scheuermann" <[EMAIL PROTECTED]> wrote:
>
>
> This board has seen so many of these "GXS is down" messages.
>
> To those who use them: Why?
>
> I'm just curious. They can't be the best based on downtime issues so my
> guess is they have good sales reps who can really shovel it.....
>
>
> -----Original Message-----
> From: [email protected] [mailto:[EMAIL PROTECTED] On Behalf Of
> Dan L. Mehlhorn
> Sent: Wednesday, October 03, 2007 11:58 AM
> To: [email protected]
> Subject: RE: [EDI-L] GXS down again?
>
> When I moved away from GEIS, now GXS, they thought I'd be back. I'm
> still on IDX and I do feel sorry to those locked into having to use GXS.
>
>
>
> Dan Mehlhorn
>
>
>
> ________________________________
>
> From: Samantha Scott
> Yeah, me too. You do them a favor when you tell them how they are doing.
> I
> did that when I quit them and all they did was hound me...no way to
> treat someone who has just done you a favor.
>
> On 10/3/07, Chris Cancilla <[EMAIL PROTECTED]
> <mailto:chris%40cancilla.net> > wrote:
> >
> > And I just got a survey from GXS as to how are they doing.
> >
> > Maybe I will fill it out and pass on the reason we are canceling their
>
> > services..
> >
> > ______________________________________________
> >
> > Christopher E. Cancilla
> >
> > From: [email protected] <mailto:EDI-L%40yahoogroups.com>
> <EDI-L%40yahoogroups.com> [mailto:
> > [email protected] <mailto:EDI-L%40yahoogroups.com>
> <EDI-L%40yahoogroups.com>] On Behalf Of
> > Samantha Scott
> > Sent: Wednesday, October 03, 2007 11:31 AM
> > To: EDI-L List
> > Subject: [EDI-L] GXS down again?
> >
> > We just got notice from Inovis that they have not been able to get
> > through the interconnect to GXS since 3am. Is anyone else having
> > issues?
> >
> > "Inovis is experiencing a connectivity issue between Inovis and the
> >GXS Interconnect Network. This data flow interruption started at
> > 10/3/2007 3:10:00 a.m. At this time we have not receive an ETA from
> >GXS. "
> >__
>
>
>
> [Non-text portions of this message have been removed]
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