Jake > If a customer requires me to correct and resend any document that they > can't process due to an error (which isn't a problem), shouldn't they be > able to do the same when they can't get a UPC right to save their life?
They are the client. If it becomes too expensive to handle their requirements, you can add the cost to their prices or ask them to go elsewhere. I would suggest a bit of gentle training. "Garbage In, Garbage Out" still applies. If they cannot submit the correct UPC to you, then you always have the option to reject the PO and send them a notice that they are wrong, ship them the wrong goods, or correct it yourself... > Email is a good way to resolve errors on POs, right? anyone? It depends on the error. If there are turnaround documents from the 850 (ie. Invoice or ASN), then the email will not correct the error on the PO. Email is a good way to explain a problem and supply a backup, but nothing can beat a correct PO ;-) Earl Wertheimer [EMAIL PROTECTED] http://www.spe-edi.com ------------------------------------ ... Please use the following Message Identifiers as your subject prefix: <SALES>, <JOBS>, <LIST>, <TECH>, <MISC>, <EVENT>, <OFF-TOPIC> Job postings are welcome, but for job postings or requests for work: <JOBS> IS REQUIRED in the subject line as a prefix.Yahoo! Groups Links <*> To visit your group on the web, go to: http://groups.yahoo.com/group/EDI-L/ <*> Your email settings: Individual Email | Traditional <*> To change settings online go to: http://groups.yahoo.com/group/EDI-L/join (Yahoo! ID required) <*> To change settings via email: mailto:[EMAIL PROTECTED] mailto:[EMAIL PROTECTED] <*> To unsubscribe from this group, send an email to: [EMAIL PROTECTED] <*> Your use of Yahoo! Groups is subject to: http://docs.yahoo.com/info/terms/
