Hello out there, all of you with expertise in retail, I have a question
specifically about what the "quantity" in the ACK02 represents when the ACK01 =
IR (or other "reject" code). In other words, if your customer orders 100
pieces of part XYZ and you reject that entire quantity and they want a quantity
in the ACK02, do you send "0" because you're not going to commit to send any of
that part, or do you send 100 because you're "rejecting" the quantity of 100
ordered? Or, please God I hope not, something else?
Please don't tell me what you send if you're accepting, backordering, or
changing the quantity or price, I've got that covered, thanks.
I realize I'm going to get my own favorite answer back, which is "it depends",
but I'm not able to ask the trading partner (no, Michael, I've tried, it's NOT
going to happen). So, I'm looking for a considered opinion as to whether
there's a "majority" view on this. Or not.
Thanks,
Leah
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