When Chrysler announced their usage of 006010 for a few documents I contacted Sterling Support for the new standards for Gentran Windows. The support rep emailed me within 2 hours, sent me the link for the download and then called me to see if I had any questions.
I can honestly say that GSW support is top-notch. Regards, Bob Scheuermann ---- Samantha Scott <[email protected]> wrote: > That's good news. Their VAN is top notch. I've can't even remember the last > time I had to call them...maybe 10 years ago. > > Sterling has always had a much higher level of quality support for MVS in my > experience. Could be lack of turnover in that group (I swear the same guys > are there that were 15 years ago) or the fact that MVS is not as accessible > (read: easy to fake) as windows. > > On Mar 29, 2012, at 1:49 PM, Michael Mattias/LS wrote: > > > >I did a search on this and did not find anything. Since IBM took over > > >Sterling, I have been going through hell with customer > > >support and products. One thing that >I have always loved about Sterling > > >was that they had excellent customer support. That's > > >been thrown out the window now that IBM has taken over and, it would > > >>appear, rolled everything into their own system. > > > > For whatever it's worth... > > > > Just last week I had occasion to contact Sterling support *For VAN > > Services* and ... > > > > ... told them I was a little concerned that support might not retain its > > historic (in my case 15+ years) excellence what with the > > IBM thing and I was told by the rep "that's not changing at all" ... and > > the handling of my call proved that... as prompt and > > professional as ever. > > > > I have precisely ZERO experience contacting Sterling support *For > > WIndows-based software products*, although I've found support for > > Gentran both MVS and AS/400 as good as that for the VAN services. > > > > So I would be real careful about any "blanket indictments" of 'Sterling > > Support' and ensure any comments I made re same were > > carefully qualified by product/service. > > > > Michael C. Mattias > > Tal Systems Inc. > > Racine WI > > [email protected] > > > > > > > > [Non-text portions of this message have been removed] > > > > ------------------------------------ > > ... > Please use the following Message Identifiers as your subject prefix: <SALES>, > <JOBS>, <LIST>, <TECH>, <MISC>, <EVENT>, <OFF-TOPIC> > > Job postings are welcome, but for job postings or requests for work: <JOBS> > IS REQUIRED in the subject line as a prefix.Yahoo! Groups Links > > > ------------------------------------ ... Please use the following Message Identifiers as your subject prefix: <SALES>, <JOBS>, <LIST>, <TECH>, <MISC>, <EVENT>, <OFF-TOPIC> Job postings are welcome, but for job postings or requests for work: <JOBS> IS REQUIRED in the subject line as a prefix.Yahoo! Groups Links <*> To visit your group on the web, go to: http://groups.yahoo.com/group/EDI-L/ <*> Your email settings: Individual Email | Traditional <*> To change settings online go to: http://groups.yahoo.com/group/EDI-L/join (Yahoo! ID required) <*> To change settings via email: [email protected] [email protected] <*> To unsubscribe from this group, send an email to: [email protected] <*> Your use of Yahoo! Groups is subject to: http://docs.yahoo.com/info/terms/
