Jay Tanzman wrote:

> I just got chewed out by my boss for modelling the means of some 7-point
> semantic differential scales.  The scales were part of a written,
> self-administered questionnaire, and were laid out like this:
>
> Not stressful 1__ 2__ 3__ 4__ 5__ 6__ 7__ Very stressful
>
> So, why or why not is it kosher to model the means of scales like this?
>
> -Jay

1)    Why do you think the scale is interval data, and not ordinal or
categorical?  If interval, the increments between the levels are more or
less equal.  If ordinal we know they are sequential, but have no idea how
far apart each pair is.  Categorical means there is no relationship between
them - 4 is not greater than 3 - it's only different.

Some people use a response of 4 to mean 'no response' as well as 'no
opinion' and 'neutral opinion.'  sorry, these are not intervals.

2)    Is it possible for a respondent to come back with 2.5?  If so, they
think it is interval data, regardless of your opinion.  Would you throw out
a response of 2.5, or would you enter it in your dataset as 2.5?  If the
latter, you think it is interval, also.

3)    What makes you think the scale is linear (equal intervals)?  It ain't
- since respondents can't go below 1 or above 7 .  Well, maybe 0 and 8, but
the point is the same.  If you must, make a transformation (arc-sine for
starters) to make it more 'linear' and more likely to contain Normal dist.
data.

4)    Why might the respondents use the same increments that you think
exist, or the same as other respondents?  If there is some way you can
'anchor' at end points or mid point, you will get much more informative
data.  I mean, what is 'very stressful' to you?  To me?  to anyone?

Perhaps you are evaluating how people respond to specific scenarios with
their impression of anticipated stress.  In which case, the strength of
'very' is at issue, and perhaps you can argue that it is what you are
measuring.  (remember the old maps:  there be dragons).

When I sit down with a client to work out an experimental design for a
project, one might call this highly stressful.  I am  in full control of
the alternatives and options, so to me it is great fun, and very
invigorating.  the situation is far from 'Not stressful' - it is not
opposite of 'stressful.'  I know my muscles have been stressed, because it
is also very tiring.  so what might be 'stressful'?  Is that worked out
with your respondents beforehand?

5)    In cases where I have been able to anchor firmly, and in some where I
haven't, I find that treating the scale as incremental data work just fine,
thank you.  As soon as you compute an average of responses on this scale,
you have done just that.  If you restrict yourself to categorical analysis
for frequencies between categories, you have avoided that assumption.  And
you have far less to say about the data, as well.

Cheers,
Jay
--
Jay Warner
Principal Scientist
Warner Consulting, Inc.
4444 North Green Bay Road
Racine, WI 53404-1216
USA

Ph: (262) 634-9100
FAX: (262) 681-1133
email: [EMAIL PROTECTED]
web: http://www.a2q.com

The A2Q Method (tm) -- What do you want to improve today?





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