On Mon, May 7, 2012 at 3:56 PM, Dave Hachadorian <k...@arrl.net> wrote:
> ....Thanks for working on this issue! > ========= This is a real-life example of a terrific attitude toward customer satisfaction. When this issue was first raised, the company could have been defensive and simply asserted that there was no problem -- those of us who have been doing this for a while can easily think of nearly identical situations wherein other ham manufacturers have done exactly that. Indeed, there were comments on this reflector offhandedly dismissing the queries about "signal mush." But not from the design team; they took it to heart and dug through the problem with a serious desire to replicate it if possible, and to figure out the source and attack it. And did it right in the middle of the big production crunch with the KX3, and with no specific financial payoff in mind. The payoff is in knowing that no stone has been left unturned to make the K3 the best DX/contest machine it can be, and that the hams who appreciate that will spread the word. Tony KT0NY -- http://www.isb.edu/faculty/facultydir.aspx?ddlFaculty=352 ______________________________________________________________ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:Elecraft@mailman.qth.net This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html