And a great happy ending, many thanks to the team at elecraft... Great price for the replacement part, this would be $200 from Motorola haha.
Members of the mailing group, Pls see part number below for your reference if you ever need one. Cheers Brenton VK5BM/3 Other callsigns VK3NV, VK3JC Hello Brenton, yes here's the info that you need: Here is the info on the P3 buttons. 10 buttons, all one piece. Should be around $10. 10 button Molded key pad 1 E100349 and a 2nd answer Brenton, Here's the P3 button information you requested: E100349 P3 Switch Array $10.36 Please note that removal of the old keypad and installation of the new one involves making sure all of the adhesive from the original keypad is removed from the pcb, and that the button surface contacts on the PC board are clean and free from contaminants, hand oils etc. If you use acetone to remove contaminants please be very careful that it does not get on or in the LCD display. You can order this part or any parts you might need from the Elecraft kits directly on our secure credit card page < http://www.elecraft.com/newcc.**html <http://www.elecraft.com/newcc.html>> Just fill in the credit card information and in the "Comments" box describe the parts you need including the Elecraft Part Numbers (found in the Parts List of your Elecraft Manuals) and quantities. ---------- 73, Howard Stephenson K6IA Elecraft Customer Support (831) 763-4211 EXT 169 On Wed, Feb 6, 2013 at 11:49 AM, Brenton Meadows <bren...@posnav.com.au>wrote: > > Hi Eric, >> >> Well its been a long road but I cant see how anyone could have thought we >> were requesting something else, it was made clear that original rubber >> button had a defect in it and that was all we needed, a rubber assembly in >> what ever form it took, bu tnot a full front panel with display haha.. I >> am convinced it has been like this from new but I am sending you our credit >> card information and paying for it as I could not be bothered arguing with >> Elecraft over stupid small dollars. I am sending you the order you have >> asked for with the part number you are requesting me to use but I still am >> concerned that you are sending the wrong part as 1 of my emails remain >> unanswered with the specific explanation that I gave that it is in fact the >> power button as part of a 4 part button assembly on the base of the P3 pan >> display that we require. As for the request to send back to the factory, >> we are qualified electronic engineers with clean room experience and this >> task is actually quite a simple one for even the unqualified as long he was >> to take care and clean it thoroughly. The removal of the glue is >> understood as is the care you mention that must be taken however 20 years >> in a Motorola background and 4 of them in Chicago has seen us take great >> care with these types of repairs. As I said in a previous email, when we >> get a price in excess of $600 for a rubber keypad, I thought I was back in >> the Motorola parts supply room, that wouldnt be unusual for them. One VCO >> board we were regulary replacing on a particular Motorola Handheld was >> $3000 of a $4000 radio, this was typical of many spares through the Big M. >> But Elecraft have a reputation for being very fair and producing a quality >> product and hence the surprise at $600+ dollars for an item that sells for >> $699. I would question any manufacturer that sells a part for an electronic >> item where the price of the part makes up 90% of the total value of the >> unit so I suppose I am a little critical of the breakdown price for the >> part Elecraft quoted . But be very clear on this, we did explain we needed >> a button or the button assembly, your companies official response was to >> try to clean the rubber button, I have this in an email. I love the >> equipment elecraft produces and as an owner of the Icom 7800, 7700, and >> approx 30 other radios, the Elecraft has fast become my favorite for a >> number of reasons. So please do not think I am being critical of elecraft >> in regards to the final product, but my proof that I knew I was sure you >> had a repair part for a small amount of money is that on the 28/3/2012, on >> receipt number 88451,(Rep 0312 listed) you supplied a K3 switch array for >> an entire radio for $13.80 for the buttons and $10 freight which I thought >> was an absolute bargain in commercial terms but also led me to believe that >> there may be a similar assembly for the P3. I know you must get a load of >> emails from non technical people and this would be confusing but we are far >> from non technical and I assure you have over 30 years experience. For >> anybody on the K3 list, the part number for an entire K3 Switch Array is >> part number E100200/K3 and what eric has said regarding cleaning the >> surface is paramount, this is not just pop the keypad in as a plug in >> replacement, you will need to spend some time cleaning up the previous >> installation of the keypad. >> But closing on a good note, I do believe that the confusion will be >> rectified at the elecraft end soon and I would just ask that someone ensure >> that it is in fact the Power button assembly or the entire assembly for the >> P3 so we dont double handle with sending parts back and forth from the USA >> to Australia a number of times to get it right. One thing I will say, if I >> was emailing Icom, Kenwood or Yaesu, the communication would not be even >> remotely close to the answers I am getting daily from elecraft, so whilst >> we have an issue with trying to identify a part, there is certainly no >> complaint with the way Elecraft expedites answers to emails, thats for >> sure. And there is certainly not an issue with the K3 or the KX3 which I >> own both of as well, what a bloody great pair of radios. >> Keep up the good work and thank you for your response eric. >> cheers >> Brenton >> VK5BM/3 or >> VK3NV (depending which home I am at here in Australia, stupid I know) >> >> >> >> On Wed, Feb 6, 2013 at 7:28 AM, Eric Swartz - WA6HHQ, Elecraft < >> e...@elecraft.com> wrote: >> >>> That was not a correct price. He must have thought you were requesting >>> something else. The rubber keypad is certainly much, much lower in price. >>> >>> Note that removal of the old keypad and installation of the new one >>> involves making sure all of the adhesive from the original keypad is >>> removed from the pcb, and that the button surface contacts on the PC board >>> are clean and free from contaminants, hand oils etc. We usually recommend >>> this is done at the factory. >>> >>> Please email howard(at)elecraft.com for the P3 keypad cost. I'll make >>> sure I talk to him about this first. >>> >>> 73, >>> >>> Eric >>> elecraft.com >>> >>> >>> On 2/4/2013 4:04 PM, Mike Reublin wrote: >>> >>>> Seems just a tad steep, considering you can get a new P3 (kit) for >>>> $699.95. >>>> >>>> 73, Mike NF4L >>>> >>>> On Feb 4, 2013, at 2:13 PM, Brenton Meadows <bren...@posnav.com.au> >>>> wrote: >>>> >>>> Hi, sorry to ask again, has anybody got a part number for just the >>>>> rubber >>>>> buttons for the P3 pan adaptor. Got a reply from Elecraft (listed >>>>> below)but >>>>> the cost is prohibitive if I have to buy the entire front panel. >>>>> Richard >>>>> was kind enough to answer me promptly but $637.10 is a bit out of the >>>>> question for really one rubber insert button which is my requirement. >>>>> I >>>>> have heard of minimum breakdown part supply but for an item of this >>>>> nature, >>>>> I was expecting $15 or so. I know the entire keypad button set for >>>>> the K3 >>>>> was only $20 or so from my K3's previous owner so was expecting a >>>>> similar >>>>> pricing. I think it may be a part number that is available and maybe >>>>> some >>>>> confusion on elecrafts side. Does anybody have a individual part >>>>> number >>>>> breakdown of the P3? The rubber button has a slight defect in it and I >>>>> just want the unit to look like new which it will with the button >>>>> replaced. >>>>> cheers >>>>> Brenton >>>>> >>>> >>>> ______________________________**______________________________**__ >>>> Elecraft mailing list >>>> Home: >>>> http://mailman.qth.net/**mailman/listinfo/elecraft<http://mailman.qth.net/mailman/listinfo/elecraft> >>>> Help: http://mailman.qth.net/mmfaq.**htm<http://mailman.qth.net/mmfaq.htm> >>>> Post: mailto:elecr...@mailman.qth.**net <Elecraft@mailman.qth.net> >>>> >>>> This list hosted by: http://www.qsl.net >>>> Please help support this email list: http://www.qsl.net/donate.html >>>> >>> >>> ______________________________**______________________________**__ >>> Elecraft mailing list >>> Home: >>> http://mailman.qth.net/**mailman/listinfo/elecraft<http://mailman.qth.net/mailman/listinfo/elecraft> >>> Help: http://mailman.qth.net/mmfaq.**htm<http://mailman.qth.net/mmfaq.htm> >>> Post: mailto:elecr...@mailman.qth.**net <Elecraft@mailman.qth.net> >>> >>> This list hosted by: http://www.qsl.net >>> Please help support this email list: http://www.qsl.net/donate.html >>> >> >> >> >> -- >> Kind Regards >> >> Brenton >> >> >> >> Position and Navigation Systems Pty Ltd >> Brenton Meadows >> Managing Director >> Phone: +61 8 8121-5155 >> Mobile 0418 844-700 >> Fax +61 8 8121-5145 >> Email bren...@posnav.com.au >> >> >> > > > -- > Kind Regards > > Brenton > > > > Position and Navigation Systems Pty Ltd > Brenton Meadows > Managing Director > Phone: +61 8 8121-5155 > Mobile 0418 844-700 > Fax +61 8 8121-5145 > Email bren...@posnav.com.au > > > -- Kind Regards Brenton Position and Navigation Systems Pty Ltd Brenton Meadows Managing Director Phone: +61 8 8121-5155 Mobile 0418 844-700 Fax +61 8 8121-5145 Email bren...@posnav.com.au ______________________________________________________________ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:Elecraft@mailman.qth.net This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html
