The correct email address to use for fastest customer service on
technical issues like the one below is k3supp...@elecraft.com . We have
a whole team watching that address. For spare or missing parts
requests, use pa...@elecraft.com
If you email sa...@elecraft.com, or any of our support addresses, and
don't receive an answer after 1-2 'business' days, -please- call us.
(831-763-4211) We are here to help :-)
Please remember, the internet is not a 100% guaranteed delivery
mechanism. Also, we all introduce typos into our email addresses from
time to time, causing our emails to go astray. (I've done that more
times than I can count..) Emails from customers sometimes get filtered
as SPAM here causing delays, and our replies to emails also are
frequently caught in the customer's spam filters.
Also, sa...@elecraft.com goes to Lisa's account, and if she is out sick
for a day, that could cause a delay.
One other important note, emails sent mid to late afternoon on Friday
California time, or over the weekend, will usually be answered the
following Monday. (Some of us do sneak a peak at email over the weekend,
but this is not guaranteed.) In rare cases, the email volume received
over the weekend can be very high, causing an additional day delay for
some replies, pushing them to Tuesday. We try to minimize that, but we
can only read and type so fast.. ;-)
Also note that we are not on the same time zone (or day) in many cases
as the sender. (Important for emails form Eu or Asia).
And to repeat, please call us at 831-763-4211 if you are not able to
reach us by email.
73,
Eric
elecraft.com
On 3/14/2013 1:12 PM, Richard Fjeld wrote:
I suggest you test e-mail into your Sales department. I have had previous
emails to them about other things go un-answered also. (I wonder if other
customers on this reflector experience this as well?)
I have checked my 'junk email, phishing, and spam' files; all empty.
Rich, n0ce
----- Original Message -----
From: Richard Fjeld
To: sa...@elecraft.com
Sent: Sunday, March 10, 2013 10:46 PM
Subject: If cable for the P3
Hello,
I just purchased and installed the SVGA board and now I have spikes on the high
side of where I am tuned to at times. I have noticed if I reach around and
wiggle the BNC connector, I can reduce them for awhile. I'd like to get the
replacement cable for a permanent fix.
It was suggested that I contact Sales for this??
Thanks,
Richard Fjeld, n0ce
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