As a professional technical writer off and on since the early 1960's I can
say that the ONLY time my audience willingly devoured the written manuals
before diving in were the manuals I wrote for defusing live ordinance
(bombs) during the Vietnam war.
I write some of Elecraft's manuals, and customer support is forever noting
that a customer called about "this" (covered on page 4) and "that" (on pages
9 and 11) and the "other thing" (page 15).
73 Ron AC7AC
-----Original Message-----
I also created a 5 page printed guide and leaving at the station thinking it
would be read. That was dumb, as I still had to answer many questions that
were all answered in the guide. Finally I just answered those by just
putting the guide in front of them and saying Page 3 or Page 4. or whatever
page it was on.
My mistake and it seems you did it correct is I will need to do a
presentation next year.
David Moes
dm...@nexicom.net
VE3DVY
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