I had an issue with my K3s. It required a bunch of communications and sending my equipment in and then to see it fail. Never, ever did I lose confidence that Elecraft wouldn't make it right... guess what? They did. Personal communications, listening to my expertise when diagnosing (a biggie, since my experience tells me that most tech support treats me like an idiot) and all is working just super. Oh, I do have lots of experience with this Co. I will sign with my very old outdated credentials.
72 & 73, Bill K9YEQ, FT'er for K2, KX1, KX3, KXPA100, KAT500, W2, etc. -----Original Message----- From: elecraft-boun...@mailman.qth.net [mailto:elecraft-boun...@mailman.qth.net] On Behalf Of Edward R Cole Sent: Tuesday, June 13, 2017 1:27 PM To: Elecraft Reflector <elecraft@mailman.qth.net> Subject: Re: [Elecraft] Frustration with Elecraft I can relate to Andy's frustration and bad luck. I fortunately have had good luck with my Elecraft purchases and any difficulties were result of inadequate knowledge or lack of reading over the manual sufficiently. I recently installed the KXAT100 in my KXPA100 prior to taking a month-long trip out of Alaska to pick up our recently purchased 5th-wheel travel trailer in Seattle. I tested it with the KX3 remote control on my bench but after install in the truck it would not work properly (Not power-on from the KX3 menu). I discovered that the power-pole connector had to be in the proper jack (not the auxiliary power-pole jack) for that to function. I used it mainly on 6m with a base-loaded whip. I have one of the beta-test 2M transverter modules and it partially failed in power output. Elecraft got that repaired for me. I ran 120w 2m-SSB on the trip driving a 2w/25w driver PA for the TE1410 final amp. It only required 0.8w drive to produce 10w drive into the final, but I worked a VE7 outside the Vancouver area into northern WA while mobile. KX3-2M receives quite well even in marginal mobile conditions. I recently traded my DEMI 222-28 transverter for a new 30w FM mobile as there is no CW/SSB activity up here. The new Bridgecom BCM-220 looked like a nice substitute and I excitedly set it up upon arrival, but it would not transmit. After much head scratching I decided maybe a call was needed to their "tech dept". I actually got the CEO of the company and after a couple questions determined I was trying to transmit out of the band. Well the VFO indicated in band so I was confused. He then walked me thru checking if duplex offset was in play...and it was. I didn't program that? He explained they pre-program the radio with that and a couple repeater frequencies (apparently to aid the new operator in setting up repeater use). I had never experienced a new radio with any programing so didn't look for any. Radio worked fine once I reset offset to zero - which was a big "duh" moment for me! I can say I was impressed with Bridgecom's response (so maybe they learned from watching Elecraft?). This is still unusual in my experience with OEM's. I spent 30 years working as two-way radio tech with a lot of the "other" kind of tech help. I tried to emulate Elecraft in my small kit making business; I recently closed the doors and no longer build kits on contract. At 72 I am finally retired. 73, Ed - KL7UW http://www.kl7uw.com Dubus-NA Business mail: dubus...@gmail.com ______________________________________________________________ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:Elecraft@mailman.qth.net This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html Message delivered to k9...@live.com ______________________________________________________________ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:Elecraft@mailman.qth.net This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html Message delivered to arch...@mail-archive.com
