Everything "man-made" can have unforeseen problems no matter how much Beta
testing is done.
That said, your minus minute follow-up call reminds me of an old TV commercial
about a frustrated Maytag repair guy who was bored because he didn't have
enough to do.
They were obviously touting the reliability of their brand because of the lack
or repair work.
Now, I am NOT saying Elecraft techs are just sitting around all day drinking
coffee, but you can bet if they WERE flooded by service calls, they "probably"
couldn't have responded so fast.
{Before anyone gets their panties in a twist by reading into this something I
did not intend, this IS meant to compliment Elecraft on their reliable
equipment and of course their gold medal tech support.}
73, Charlie k3ICH
-----Original Message-----
From: elecraft-boun...@mailman.qth.net <elecraft-boun...@mailman.qth.net> On
Behalf Of Rich Yost via Elecraft
Sent: Saturday, January 05, 2019 8:45 AM
To: elecraft@mailman.qth.net
Subject: [Elecraft] Tech Support --- kpa1500 KUDOS
Well, I saw the email Thursday night about the Important firmware update for the
kpa1500 v2.0
So I applied it after updating the utility program first when I got home from
work on Friday.
Going well, till it failed and then hung.
Yes - I freaked out, I know what bad things happen when firmware updates go bad
(aka iPhone)
well, sent a email to support - WITHIN 5 mins someone called to have me power
off the from the back switch on the PS wait 5 mins and should be fine.
Sorry -- didn't remember his name, but the point was that I got a call within 5
minutes !!!!! Fantastic support .......
So i followed what he said to do and tried it 10 mins later Still issues -
just showed loading , but the utility showing loading but nothing worked yet
and the fans were screaming. Another email to support ......... 5 minutes later
again, Cody called and walked me off the edge and explained the force load
procedure on page 29 ( yea - I know ..... RTFM. I did remember seeing, but
didn't remember it at the time
well, back in business less than 5 mins later on the air all done happy happy
joy joy
So, big NY kudos to tech support, first tech and to Cody. that's top notch
support .....
Cody made mention he wanted to make sure i got thru this for the weekend, that
right there ...... yea
So, to Elecraft Support/Engineers thank you from n2ry ..... just spent 45 mins
on 80m AM Richn2ry
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