Well, I saw the email Thursday night about the Important firmware update for the kpa1500 v2.0 So I applied it after updating the utility program first when I got home from work on Friday.
Going well, till it failed and then hung. Yes - I freaked out, I know what bad things happen when firmware updates go bad (aka iPhone) well, sent a email to support - WITHIN 5 mins someone called to have me power off the from the back switch on the PS wait 5 mins and should be fine. Sorry -- didn't remember his name, but the point was that I got a call within 5 minutes !!!!! Fantastic support ....... So i followed what he said to do and tried it 10 mins later Still issues - just showed loading , but the utility showing loading but nothing worked yet and the fans were screaming. Another email to support ......... 5 minutes later again, Cody called and walked me off the edge and explained the force load procedure on page 29 ( yea - I know ..... RTFM. I did remember seeing, but didn't remember it at the time well, back in business less than 5 mins later on the air all done happy happy joy joy So, big NY kudos to tech support, first tech and to Cody. that's top notch support ..... Cody made mention he wanted to make sure i got thru this for the weekend, that right there ...... yea So, to Elecraft Support/Engineers thank you from n2ry ..... just spent 45 mins on 80m AM Richn2ry ______________________________________________________________ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:Elecraft@mailman.qth.net This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html Message delivered to arch...@mail-archive.com
