Thanks for the reply Doug, I think you may have identified what’s happening. I did receive excellent and timely help from Elecraft when I had the need for new parts or questions answered. I also received excellent support from Don Wilhelm before he retired, and have nothing but praise for the service he provided.
Right now, what’s happening with my K2 (serial 7818) is a mystery. I’m not getting notifications. I know that the problem I am having is also being experienced by others, and a solution appears to be unknown at this time. See Dave’s email to the reflector below. > On Tue, 21 May 2019, at 18:11, Dave Van Wallaghen wrote: >> Chris, >> >> I have worked on a few late model K2'S of late with the exact same problem. >> The folks in support are currently looking into it to determine the source >> of the problem. >> >> My solution was to replace the Control board EEPROM with a known properly >> initialized one and everything came back to life. I even discussed this with >> Wayne in Dayton. We're looking into whether we have an EEPROM issue or a >> possible programming anomaly with the main PIC MCU. >> >> I'm currently on vacation with my wife 8 miles off the coast of Belize. I >> have limited WIFI but will continue to check in. >> >> Stay tuned... >> Thank you all for your comments. I’m doing as Dave suggests, staying tuned. Don, KE0PVQ Sent from Mail<https://go.microsoft.com/fwlink/?LinkId=550986> for Windows 10 From: Doug Hensley<mailto:w...@hotmail.com> Sent: Thursday, May 23, 2019 12:57 PM To: Don Schroder<mailto:donandde...@hotmail.com> Cc: elecraft@mailman.qth.net<mailto:elecraft@mailman.qth.net> Subject: Re: [Elecraft] To improve customer service Don, I think that is because the early stuff is farmed out to contract people who may not have an email routine going yet. The K1 & K2's were usually handled by Don Wilhelm who just retired. You might contact Elecraft support and ask them who they sent the rig to, when, where, etc. Don had done all my K1 & K2 work and was just marvelous. Hopefully Elecraft keep that kind of talent at hand. Cheers, Doug W5JV >>>>> Message: 20 Date: Thu, 23 May 2019 17:17:57 +0000 From: Don Schroder <donandde...@hotmail.com> To: Elecraft Reflector <elecraft@mailman.qth.net> Subject: [Elecraft] To improve customer service Message-ID: <byapr02mb58793d242e5910bee56677f8aa...@byapr02mb5879.namprd02.prod.outlook.com> Content-Type: text/plain; charset="utf-8" A good morning to all! I am sitting in my recliner, drinking a cup of java, and doing what I seem to do best, thinking, I?m thinking; when I sent my computer into the Company for repairs (under warranty), the Company did something I had never experienced before. They ?GAVE ME A WEEKLY UPDATE? every Friday by email or phone call, to tell me the status of my computer! Every week, I knew what was happening to my computer, (1) had they received it? (2) Were they working on it? (3) What have they found? (4 ) What problems have they encountered? (5) Is it fixed? (6) Have they sent it back to me? On April 8th, I sent my K2 transceiver kit to Elecraft, to look at an issue I was having. On April 10th, (2 days later) Elecraft received my K2. I know this NOT because I was notified, but because I researched the tracking number. On May 7th, (29 days later), Elecraft cashed my deposit check that was sent with the K2. I know this NOT because I was notified, but because I researched my banking statements. On May 23rd, (today, 45 days later) I am beginning to think I may never see my K2 again! I?m thinking; wouldn?t it be nice if all Companies kept their customers ?informed? of a products status when sent in for repairs, like the computer Company did? I?m thinking; this would be a GREAT improvement to customer service! Don, KE0PVQ Let the lava flow begin Sent from Mail<https://go.microsoft.com/fwlink/?LinkId=550986> for Windows 10 ______________________________________________________________ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:Elecraft@mailman.qth.net This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html
