Don, is spectacular. Few words, to the point, excellent. The new route will
soon be the same as I know Elecraft is big into process control. I believe
they are very happy to get the feedback and will fix the situation. New route,
new process.
72 & 73,
Bill
K9YEQ
FT'er for K2, KX1, KX3, KXPA100, KAT500, W2, etc.
-----Original Message-----
From: elecraft-boun...@mailman.qth.net <elecraft-boun...@mailman.qth.net> On
Behalf Of Doug Hensley
Sent: Thursday, May 23, 2019 12:57 PM
To: Don Schroder <donandde...@hotmail.com>
Cc: elecraft@mailman.qth.net
Subject: Re: [Elecraft] To improve customer service
Don, I think that is because the early stuff is farmed out to contract people
who may not have an email routine going yet. The K1 & K2's were usually
handled by Don Wilhelm who just retired. You might contact Elecraft support
and ask them who they sent the rig to, when, where, etc.
Don had done all my K1 & K2 work and was just marvelous. Hopefully Elecraft
keep that kind of talent at hand.
Cheers,
Doug W5JV
>>>>>
Message: 20
Date: Thu, 23 May 2019 17:17:57 +0000
From: Don Schroder <donandde...@hotmail.com>
To: Elecraft Reflector <elecraft@mailman.qth.net>
Subject: [Elecraft] To improve customer service
Message-ID:
<byapr02mb58793d242e5910bee56677f8aa...@byapr02mb5879.namprd02.prod.outlook.com>
Content-Type: text/plain; charset="utf-8"
A good morning to all!
I am sitting in my recliner, drinking a cup of java, and doing what I seem to
do best, thinking,
I?m thinking; when I sent my computer into the Company for repairs (under
warranty), the Company did something I had never experienced before. They ?GAVE
ME A WEEKLY UPDATE? every Friday by email or phone call, to tell me the status
of my computer! Every week, I knew what was happening to my computer, (1) had
they received it? (2) Were they working on it? (3) What have they found? (4 )
What problems have they encountered? (5) Is it fixed? (6) Have they sent it
back to me?
On April 8th, I sent my K2 transceiver kit to Elecraft, to look at an issue I
was having.
On April 10th, (2 days later) Elecraft received my K2. I know this NOT because
I was notified, but because I researched the tracking number.
On May 7th, (29 days later), Elecraft cashed my deposit check that was sent
with the K2. I know this NOT because I was notified, but because I researched
my banking statements.
On May 23rd, (today, 45 days later) I am beginning to think I may never see my
K2 again!
I?m thinking; wouldn?t it be nice if all Companies kept their customers
?informed? of a products status when sent in for repairs, like the computer
Company did?
I?m thinking; this would be a GREAT improvement to customer service!
Don, KE0PVQ
Let the lava flow begin
Sent from Mail<https://go.microsoft.com/fwlink/?LinkId=550986> for Windows 10
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