They are franchise type stores and the rates are ridiculous. My son
worked at one for about a year. At least they gave you the honest
answer and were able to handle at an actual UPS shipping location. The
shipping rates are higher too.
W0MU
On 4/11/2022 4:29 PM, eda...@aya.yale.edu wrote:
I just shipped some of my Elecraft gear to someone who had purchased it from
me. The agreement was that I would ship it and they would bear the shipping
expense. The buyer was OK with my using UPS.
So I packed it up and took it to "The UPS Store." There are about 30 of
them in the Denver metro area and about a dozen in the city itself. Before
taking the package there I looked at UPS on-line to see what insurance would
cost. The UPS site said $1.05 per hundred dollars in excess of the $100
included in the shipping rate. When I arrived at the UPS Store they charged
me $4.50 per $100. That difference times the value of what I was shipping
came to well over $100. When I questioned it (more accurately, when I
complained about it) they told me that UPS and The UPS Store are different
entities. The latter, they said, is a network of franchises independent of
the real UPS that "works with" UPS for retail shipping and receiving. So
what I had seen on the UPS website was what UPS charges, not the grossly
inflated premium The UPS Store charges. OK, I asked, how can I ship this
via UPS itself? The answer was a 90 minute round-trip drive to the nearest
real UPS terminal.
The UPS Store does not charge real UPS rates. They have UPS in their name.
They use a logo indistinguishable from the UPS logo. Their counter clerks
wear UPS Brown. There was a standar UPS truck parked in front of the shop.
There was NOTHING visible to me in the store that indicated it wasn't a UPS
shop. Maybe everyone on this reflector already knows about this. Until
this morning I didn't.
There's an old maxim that a happy customer tells one other person about
their experience. An unhappy customer tells ten other people.
Ted, KN1CBR
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Mike W0MU
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