I thought ML&S serviced Elecraft in the UK. Sad that that's gone. My experience with my KX3 was to send it to America. This was pre-Brexit, so...
It was sent to America for repair of a rotary encoder and addition of the 2m module back in 2019. This was a paperwork nightmare as I had to export it as goods for repair, and it had to come back with the right paperwork to connect it to my export in order that I don't pay import duties and taxes on over £1000 worth of radio! I had to find the original receipt from the original owner so that Elecraft on returning it could be sure to prove that tax had been paid on the radio in the UK. The paperwork I filled in is designed for goods export for sale, and I ended up writing on it in large letters something like TEMPORARY EXPORT FOR REPAIR. It came back I think without the 2m module installed (my emails to UPS are about it having a significant part missing), though it looks like I may have paid VAT on that (I can find a VAT bill for £85 which implies an item cost of £425 which would be the repair, parts, 2m module and shipping It was sent to repair in Italy for uniting with the 2m module and calibration. We were in the EU at the time so this was easy. I imagine the experience now we are out of the EU would be like the experience I had sending to America. In retrospect I've not used the 2m module that much. I'll have to get out for more UKAC contests with it, but family is keeping me very busy at the moment. I think the filter module would be a good purchase for my use of the radio for CW. The rotary encoder failed again, and I repaired it myself this time. It was easier to risk my repair skills on a >£1000 radio than go through that shipping/customs polava again. The original repair with Elecraft did allow for the radio to be thoroughly checked over and any other needed updates to be made, which was good. - Richard On Fri, 15 Dec 2023 at 07:56, Doug Turnbull <turnb...@net1.ie> wrote: > Dear OMs, > The problem is that radio prices would almost certainly need to go up > to give the dealer a margin after his/her own expenses. > > An independent service facility would be nice but is there adequate > business in this? Not so sure we in EI could easily use a UK service > facility. I prefer to ship to California than Italy. The cost of > shipping to Italy may not be so wildly different than the cost of > California freight. Have a friend who lost a SPE 2K FA in shipping to Rome > and received no compensation. > > It is a problem for sure. I have always dealt directly with the > factory and have been fortunate. A conundrum for sure. Enjoy your > Elecraft. Be careful and pray. > > 73 Doug EI2CN > > > ______________________________________________________________ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:Elecraft@mailman.qth.net This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html Message delivered to arch...@mail-archive.com
