ça fait dejà un moment que les commandes avec lipos ne partent plus de HK mais
de singapour ou par la poste suisse , je n'ai donc pas trop compris cette
intervention du president d'hobbyking
jc
----- Original Message -----
From: Jean-Francois Thier
To: electron.libre@ml.free.fr
Sent: Friday, October 11, 2013 2:28 PM
Subject: [electron.libre] Re: hobby king news
Bonjour,
Ce que je ne comprends pas c'est que ce soient les douanes de Hong Kong qui
mettent des bâtons dans les roues de leurs propres exportateurs!
Contrôler les envois par rapport aux risques liés au transport de lipos c'est
ok. Mais d'après le mail de Hobbyking ça ressemble à un excès de zèle
bureaucratique?
On pourrait imaginer ça au niveau des douanes des pays importateurs, mais en
sortie c'est plutôt contre productif.
Effectivement si ils approvisionnent mieux l'entrepôt allemand, ce sera tout
aussi bien pour nous
J-François
2013/10/11 jean francois pion <jean.francois.p...@free.fr>
URGENT UPDATE
Our International Warehouse based in Hong Kong has been affected by
changes in Hong Kong Customs policy. The new Customs Department policy is to
inspect ALL parcels leaving Hong Kong (not just HobbyKing) and is refusing to
accept shipments containing certain items.
This has caused two major issues that I wish to address:
Issue One
All orders containing lithium-based batteries that were placed between
the 23rd of September and 2nd of October have been refused by customs and are
being returned to our shipping dock in Hong Kong. Some orders not containing
these items could also have been affected. This has also caused further delays
to orders containing these items due to the backlog.
To remedy this, we at HobbyKing are upgrading all returned shipped items
to a premium courier provider that will deliver your parcels to you shortly.
Issue Two
Due to the above issue, our Customer Service channel has been
overwhelmed. This means that unfortunately all customers will have difficulty
contacting Customer Service and for this we sincerely apologise.
If you are trying to contact customer service, please know that we WILL
get back to you as soon as possible. To improve efficiency and improve response
time, we request that you create just ONE support ticket. Your help on this
matter is greatly appreciated.
To ensure that this does not happen again, we are:
- Integrating SCS Express as a shipping option from Hong Kong to Europe.
SCS have their own in-house Customs officers which will streamline the process
and ensure faster dispatch and delivery.
- Establishing another Customer Service Centre in the United States which
will be staffed by modelers and will be able to answer all technical product
enquiries. This is in addition to our two other Customer Service Centers.
- Expanding our existing EU warehouse so that more customers can enjoy
lower shipping costs and receive their orders quickly.
- Negotiating with different shipping companies to be able to offer a
complete range of shipping options.
As you can see, we are urgently taking steps to fix this issue. We have
all hands on deck packing orders and answering emails (from Senior VPs to
secretaries to janitors) to ensure that this backlog is met. We expect to be
up-to-date within the a couple of weeks.
Please know that we strive to provide you with the best possible service.
We regret any inconvenience or frustration that you have experienced.
Your patronage is important to us, and we hope that you will continue to
give us opportunities to serve you.
Sincerely,
Anthony Hand
President
HobbyKing
le point positif c'est qu'ils vont mettre plus de chose sur l'entrepot
européen
le moins c'est que ça sera un poil plus cher (mais plus de question sur
douanes ou pas)
au final plus clair sur les prix et moins de risque d'avoir à payer de la
TVA sur les taxes
--
JF Pion
« En ces temps de tromperie universelle, dire la vérité devient un
acte révolutionnaire. »
G. Orwell
Des montages électroniques pour le modélisme
http://jean.francois.pion.free.fr
le site du vol électrique http://electrofly.free.fr/
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