> Main argument in favour of only allowing plain text composition: it
> can't go wrong. It forwards correctly, displays on any platform, and
> doesn't break when encountering an unreasonable mail client. Our users
> will never complain that someone couldn't read their messages.
> Main argument in favour of rendering incoming HTML emails: other
> people use them. Our users shouldn't have to dictate what format their
> friends use.

It's not just friends.  I have to interact with people who use HTML
email.  It's my job.

> On the issue of someone complaining when you quoted their HTML message
> and stripped the formatting: does anyone seriously believe this is a
> problem? I reckon most users expect very little from their email
> software. That's definitely the case in our university. The students
> tend to be pleasantly surprised if a message even gets through on
> time. No-one expects formatting to be preserved by someone quoting
> them.

I think this is actually a fairly good point.  Except when it isn't -
the example used here
being people who are using multiple fonts to distinguish code samples.
 But mostly,
yes, I don't think people give a d*mn whether you strip the html out
of their quotes.

> On the issue of our users wanting to be able to style their emails:
> well, I don't think many people would mind. Most webmail solutions,
> used a lot by non-techies, don't allow formatting and that doesn't
> seem to diminish their popularity. Certainly in an academic setting
> then plain text is standard from everyone but the occasional bored
> secretary.

This is the kind of thinking that I think Mr. Welch is reacting to.
HTML is not just something that
bored secretaries use so that they can force you look at comic sans on
a pink background.
It's something that people in the business world use for business
reasons, and you don't get
a vote as to whether those reasons are legitimate or not.
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