On that note of (lack of) support, Agilent has no or will not release documentation on the old 6034L power supply. I recently acquired one which powers up but has no output and the front panel display shows 0 volts / amps. Agilent will be happy to charge me $140 just to "look at it". "Best effort" is all they can guarantee on a repair (which would be over and above the $140). Sheesh! Anybody have a owners manual or repair guide / schematics for this model?
Thanks, Kurt Michael Taylor wrote: If you think Carley and the rest of HP / Agilent upper management are really more concerned about your thoughts - over short term profits, there are several of us that would like to interest you in some swamp land in Florida and a bridge in New Jersey. Seriously, I have had several instances lately with Agilent that convince me that the old HP is gone and the NEW - "lean-mean Agilent machine" no longer values customer loyalty the way the old HP did. In my case, the way I was treated on several issues would have never occurred under the old HP. The net result is I now consider purchasing test equipment from others - something I would have never done in the past. Welcome to the brave new world of "bean counting" business. Michael Taylor (loyal HP test equipment fan) Frozen in Colorado From: emcp...@aol.com [ mailto:emcp...@aol.com] Sent: Tuesday, February 04, 2003 11:00 AM To: emc-p...@majordomo.ieee.org Subject: Agilent 6842A I think all of the people that own the Agilent 6842A Harmonic and Flicker Test System should get together and request Agilent to update their software for the new standards. As a loyal HP/Agilent customer, I would expect them to take care of this issue. This is why we buy certain brands of test equipment, and not others. I feel that we "got ripped" on this deal since the 6842A is not a cheap piece of test equipment. Tim Pierce -- Kurt M. Marden Environmental Simulation Manager Curtis-Straus LLC kmar...@curtis-straus.com Laboratory for EMC,Safety Environmental Simulation Lab NEBS,SEMI-S2 and Telecom 168 Ayer Rd. 527 Great Road Littleton, MA 01460 Littleton, MA 01460 voice (978) 486-8880 http://www.curtis-straus.com fax (978) 486-0806
