Like others have said the pipe is too near the surface.

There also maybe a leak from the pipe or surrounding environment allowing 
thermal transfer.

To cure look for those clues between the dwelling and the supply leave any taps 
open and heat the ground with a roofers torch burner quite cheap from machine 
mart.

Too protect from freezing again cover with insulation as a temporary fix.

Long term fix any leaks, lower pipe, insulate pipe, surround pipe in pea single

Good luck
Phil

"andy pugh" <bodge...@gmail.com> wrote:

>I am at my parents' house for christmas. The water supply pipe is
>frozen, somewhere underground and we have no water. This is putting
>rather a crimp on things.
>
>Is there a well-known solution to this problem? It is a somewhat
>unusual supply, being a private, communal supply fed from a spring
>into a cistern. The cistern is not frozen, and we think that other
>houses in the hamlet are OK. (Which at least limits how much pipe we
>might have to dig up to warm up.)
>
>The pipes are plastic, so the idea of resistive heating is probably
>out.
>
>-- 
>atp
>"Torque wrenches are for the obedience of fools and the guidance of
>wise men"
>
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