I would like to apologize to everyone on the listserv that got this message. I have a very close relationship with Enterasys and I meant for this to go directly to Doug. I was responding to one of his emails and when I saw his name I did not realize that it was to the listserv and not to him Directly.
I would hate to give off the impression that I'm having a bad experience Enterasys because it's been just the opposite, in fact one of the MAIN reasons I pulled out over million dollars of Cisco equipment and installed Enterasys everything, wired & wireless was because of their support and customer care and I have not looked back it's been a great move to Enterasys and I'm extremely happy with the product. So I hope Enterasys and my colleagues on this listserv except my apology. And to the people that responded with ideas to help, Thank you very much Tim Tim Mitchell Manager of Networking Services Univ. of Denver Sturm College of Law -----Original Message----- From: Mitchell, Tim Sent: Wednesday, April 15, 2009 11:06 AM To: '[email protected]' Subject: DU Law School RASM problem CASE# 00627782 Importance: High Doug, Sorry to have to contact you this way but I'm not happy with the service I'm getting from GTAC on this issue feel like I'm just being blown off because they don't know what to do. I'm sure you can fix it within a few minutes. Problem is RASM says all AP's and switch are down when they are not, wireless appears to be working but I can't get RASM to talk to the switch. I have done what GTAC has asked which has not made any difference. If you look at the last case notes I included a "Show tech-support" Thanks for your time Tim Tim Mitchell Manager of Networking Services Univ. of Denver Sturm College of Law --- To unsubscribe from enterasys, send email to [email protected] with the body: unsubscribe enterasys [email protected]
