All, If there are Enterasys Switches involved in the path (Ap's to NAC) on one switch would be great) then if possible could you send the files to the case as well as a show tech and please copy me: [email protected] I would be glad to provide feedback so I can help (if possible) Thanks Jason
On Fri, Nov 8, 2013 at 7:29 AM, John Kaftan <[email protected]> wrote: > Thanks Jason. I do have a case open for this (00983469). > > > On Fri, Nov 8, 2013 at 7:24 AM, Jason Parker <[email protected]>wrote: > >> John, >> If I may suggest opening a case on this with the GTAC so we can assist >> you. >> It would be interesting to know the path that the packets are taking >> (through Securestacks,S.K's etc). So maybe this would help you troubleshoot >> the issue. >> -- >> >> *Jason * >> >> >> On Nov 8, 2013, at 7:16 AM, John Kaftan <[email protected]> wrote: >> >> Just the stock "Connection failed, click here to troubleshoot." >> >> I haven't gone through the local logs though. Based on the error I was >> thinking it was a Wireless issue. >> >> Enterasys said it was a firmware issue on the 3710s that we just deployed >> and that we needed to upgrade. I did that and looked for the error and >> still see it. >> >> >> >> >> On Thu, Nov 7, 2013 at 10:38 PM, Julyan, Jeremy <[email protected]>wrote: >> >>> Are they receiving any sort of Windows/OS error at login? >>> >>> Jeremy Julyan >>> Systems Analyst >>> Buffalo Trail Public Schools >>> >>> Sent from my Android phone >>> >>> >>> -----Original Message----- >>> *From:* James Andrewartha [[email protected]] >>> *Received:* Thursday, 07 Nov 2013, 8:35pm >>> *To:* Enterasys Customer Mailing List [[email protected]] >>> *Subject:* Re: [enterasys] RADIUS Rejects >>> >>> On 08/11/13 11:22, John Kaftan wrote: >>> > I have had some users having trouble getting connected to our 802.1x >>> > wireless network. In the log I see these entries. >>> > >>> > Authentication request became stale, challenge sent, no response >>> > received from client (switch 10.0.5.11/end-system >>> > <http://10.0.5.11/end-system>). >>> >>> > >>> > I've seen about 65 of these on the last hour. >>> >>> This is unfortunately a rather generic error - it generally means the >>> client gave up on the request. The first thing to check is if the client >>> has the correct time/has your certificate expired. Beyond that I'd start >>> looking at logs on the client, checking signal strength/interference etc. >>> >>> -- >>> James Andrewartha >>> Network & Projects Engineer >>> Christ Church Grammar School >>> Claremont, Western Australia >>> Ph. (08) 9442 1757 >>> Mob. 0424 160 877 >>> >>> --- >>> To unsubscribe from enterasys, send email to [email protected] with the >>> body: unsubscribe enterasys [email protected] >>> >>> >>> - --To unsubscribe from enterasys, send email to [email protected] >>> the body: unsubscribe enterasys >>> [email protected] >>> >>> >> >> >> -- >> John Kaftan >> IT Infrastructure Manager >> Utica College >> >> >> - --To unsubscribe from enterasys, send email to [email protected] the >> body: unsubscribe enterasys >> [email protected] >> >> >> - --To unsubscribe from enterasys, send email to [email protected] the >> body: unsubscribe enterasys >> [email protected] >> >> > > > -- > John Kaftan > IT Infrastructure Manager > Utica College > > > - --To unsubscribe from enterasys, send email to [email protected] with > the body: unsubscribe enterasys [email protected] > > -- *Jason Parker* | Engineer Support Lead Extreme Networks 9 Northeastern Blvd. Salem, NH 03079 Office: +603-952-5637| Mobile: +603-973-6395 Email: *[email protected]* <[email protected]> --- To unsubscribe from enterasys, send email to [email protected] with the body: unsubscribe enterasys [email protected]
