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Provide as much information as you can.

Mike

On Mon, Apr 17, 2017 at 8:04 AM, Tremblay, Michael R CTR USARMY 93 SIG BDE
(US) <michael.r.tremblay2....@mail.mil> wrote:

> CLASSIFICATION: UNCLASSIFIED
>
>
>
> Sure. How do I open a “bugzilla”?
>
>
>
> Thanks,
>
>
>
> Michael Tremblay
>
> Cybersecurity Division
>
>
>
> *From:* Kaply Consulting [mailto:consult...@kaply.com]
> *Sent:* Monday, April 17, 2017 9:00 AM
> *To:* Tremblay, Michael R CTR USARMY 93 SIG BDE (US) <
> michael.r.tremblay2....@mail.mil>
> *Cc:* Handy, Robert W CTR DARPA MSO (US) <robert.handy....@darpa.mil>;
> Enterprise@mozilla.org
> *Subject:* Re: [Non-DoD Source] Re: [Mozilla Enterprise] ESR 52.0.2
> update error (UNCLASSIFIED)
>
>
>
> All active links contained in this email were disabled. Please verify the
> identity of the sender, and confirm the authenticity of all links contained
> within the message prior to copying and pasting the address to a Web
> browser.
> ------------------------------
>
>
>
> That's odd. I don't see this error message in the source code. Can you
> open a bugzilla bug please with a screenshot?
>
> copy mozi...@kaply.com < Caution-mailto:mozi...@kaply.com >
>
> Mike
>
>
>
> On Mon, Apr 17, 2017 at 7:40 AM, Tremblay, Michael R CTR USARMY 93 SIG BDE
> (US) <michael.r.tremblay2....@mail.mil < Caution-mailto:michael.
> r.tremblay2....@mail.mil > > wrote:
>
> CLASSIFICATION: UNCLASSIFIED
>
> Once the update is applied (52.0.2) and FF is opened for the first time
> after
> the update. In other words, when you click on the FF icon the error is
> displayed and the browser doesn't open.
>
> Thanks,
>
> Michael Tremblay
> Cybersecurity Division
>
>
> -----Original Message-----
> From: Kaply Consulting [Caution-mailto:consult...@kaply.com
>  < Caution-mailto:consult...@kaply.com > ]
> Sent: Monday, April 17, 2017 8:38 AM
> To: Tremblay, Michael R CTR USARMY 93 SIG BDE (US)
> <michael.r.tremblay2....@mail.mil < Caution-mailto:michael.
> r.tremblay2....@mail.mil > >
> Cc: Handy, Robert W CTR DARPA MSO (US) <robert.handy....@darpa.mil <
> Caution-mailto:robert.handy....@darpa.mil > >;
> Enterprise@mozilla.org < Caution-mailto:Enterprise@mozilla.org >
> Subject: [Non-DoD Source] Re: [Mozilla Enterprise] ESR 52.0.2 update error
> (UNCLASSIFIED)
>
> All active links contained in this email were disabled. Please verify the
> identity of the sender, and confirm the authenticity of all links contained
> within the message prior to copying and pasting the address to a Web
> browser.
>
>
> ________________________________
>
>
>
> Where exactly is this error showing up?
>
>
> Mike
>
>
> On Mon, Apr 17, 2017 at 6:48 AM, Tremblay, Michael R CTR USARMY 93 SIG BDE
> (US) <michael.r.tremblay2....@mail.mil < Caution-mailto:michael.
> r.tremblay2....@mail.mil >  <
> Caution-Caution-mailto:michael.r.tremblay2....@mail.mil < Caution-mailto:
> michael.r.tremblay2....@mail.mil >  > > wrote:
>
>
>         CLASSIFICATION: UNCLASSIFIED
>
>         That seems to be the only solution I've found as well. Strange
> that this
>         just started happing. Thanks for the reply.
>
>         Thanks,
>
>         Michael Tremblay
>         Cybersecurity Division
>
>
>
>         -----Original Message-----
>         From: Handy, Robert (contr-itd) [Caution-Caution-mailto:robert
> .handy....@darpa.mil < Caution-mailto:robert.handy....@darpa.mil >  <
> Caution-Caution-mailto:robert.handy....@darpa.mil < Caution-mailto:
> robert.handy....@darpa.mil >  > ]
>         Sent: Monday, April 17, 2017 7:47 AM
>         To: Tremblay, Michael R CTR USARMY 93 SIG BDE (US)
>         <michael.r.tremblay2....@mail.mil < Caution-mailto:michael.
> r.tremblay2....@mail.mil >  <
> Caution-Caution-mailto:michael.r.tremblay2....@mail.mil < Caution-mailto:
> michael.r.tremblay2....@mail.mil >  > >; Enterprise@mozilla.org <
> Caution-mailto:Enterprise@mozilla.org >  <
> Caution-Caution-mailto:Enterprise@mozilla.org < Caution-mailto:
> Enterprise@mozilla.org >  >
>         Subject: RE: ESR 52.0.2 update error (UNCLASSIFIED)
>
>         We have run into this before on just a few systems, however an
> uninstall and
>         re-install usually worked.
>
>         Robert Handy
>         Support Contractor for DARPA
>         Mission Services Office (MSO)
>         Information Technology Directorate (ITD)
>         (O): 703-526-2220 <(703)%20526-2220> < tel:703-526-2220
> <(703)%20526-2220> >  < tel:703-526-2220 <(703)%20526-2220> < tel:703-
> 526-2220 <(703)%20526-2220> >  >
>         (C): 703-209-4573 <(703)%20209-4573> < tel:703-209-4573
> <(703)%20209-4573> >  < tel:703-209-4573 <(703)%20209-4573> < tel:703-
> 209-4573 <(703)%20209-4573> >  >
>
>         -----Original Message-----
>         From: Enterprise [Caution-Caution-mailto:enterp
> rise-boun...@mozilla.org < Caution-mailto:enterprise-boun...@mozilla.org >
> <
> Caution-Caution-mailto:enterprise-boun...@mozilla.org < Caution-mailto:
> enterprise-boun...@mozilla.org >  > ] On Behalf Of
>         Tremblay, Michael R CTR USARMY 93 SIG BDE (US)
>         Sent: Monday, April 17, 2017 7:41 AM
>         To: Enterprise@mozilla.org < Caution-mailto:Enterprise@mozilla.org >
> < Caution-Caution-mailto:Enterprise@mozilla.org < Caution-mailto:
> Enterprise@mozilla.org >  >
>         Subject: [Mozilla Enterprise] ESR 52.0.2 update error
> (UNCLASSIFIED)
>
>         CLASSIFICATION: UNCLASSIFIED
>
>         Hello,
>
>         Has anyone come across the issue when updating to the new version
> or FF ESR
>         52 and opening FF the following error occurs:
>
>         error: Platform version '52.0.2' is not compatible with minVersion
> >= 45.8.0
>         maxVersion <=45.8.0
>
>         I don't see this on about half of my systems that got the update
>
>         Thanks,
>
>         Michael Tremblay
>         Cybersecurity Division
>
>
>
>         CLASSIFICATION: UNCLASSIFIED
>
>
>
>         CLASSIFICATION: UNCLASSIFIED
>
>         _______________________________________________
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