Allen: I HAVEN'T trashed the preference files, as you suggested, (duh, what was I thinking?) and certainly will do so. Are there any key user preferences that will need to be set afterward?
Also, it occurs to me that I have very likely got the right files in the wrong folders. If you can, let's use "Joseph Smith Identity" as the identity name; what files and folders above and below it (within the MUD folder) should be there, as differentiated from Outlook Express files and folders; I assume that the icons of all the files will be different between Entourage and OE, and if I have the proper hierarchy in folder names, being sure that all is where it should be should be easy if I know the correct tree names. Your answer was very helpful, and with this additional info, I'll be it will all work again. Thanks for your assistance (or anyone else who cares to add their suggestions)! :-) Don Levy > From: Allen Watson <[EMAIL PROTECTED]> > Reply-To: "Entourage:mac Talk" <[EMAIL PROTECTED]> > Date: Sun, 13 Oct 2002 15:18:23 -0700 > To: Entourage mac Talk <[EMAIL PROTECTED]> > Subject: Re: Entourage 2001 won't open identity > > On or near 10/12/02 1:43 AM, Don Levy at [EMAIL PROTECTED] observed: > >> Hi, >> >> I have a client who originally brought his Outlook Express mail and address >> book, etc. into Entourage 2001. It worked fine for perhaps a month. A day or >> two ago, he decided to back up his drive using Retrospect (I don't know how >> he set it up, but his intent was to duplicate his main hard drive onto >> another one). He's a rank beginner with Retrospect. The backup was to >> another partition of the same drive and it was the full main partition, not >> just parts of it, and including the Microsoft User Data folder, the >> Entourage Program, and the System Folder OS 9.2 (I Think) - Everything >> associated with Entourage and everything else on his boot partition was >> backed up. >> >> It appeared to go OK, but when he went to open Entourage, his identity >> wouldn't open and instead he was presented with a new, empty identity. I >> wasn't there, so I don't know if it existed before or he walked himself >> through the setup. >> >> When he told me what happened, I assured him his data was almost certainly >> safe and that Entourage had somehow merely lost track of where it was. After >> a confusion of sorts, I discovered his old Outlook identities were in the >> same Microsoft User Data folder, inside a folder named "Identities." >> Somehow, it appeared that the Outlook Express files were in the 2001 >> Identities folder and vice versa. I'm guessing that some parameter he set in >> the backup scrambled them. >> > I don't see how that is possible with Retrospect. It doesn't offer options > to relocate files, it just duplicates the folder tree it is given. Judging > from what you say later, I'm wondering if you were actually trying to use > the OE files with Entourage, which certainly would not work. > > Entourage puts its user files into a folder called "Office 2001 Identities", > while OE puts its users files into the "Identities" folder; both of these > are in the MUD folder. There is no way on earth Retrospect could have > switched the files. > > In the Office 2001 Identities folder, how many subfolders are there, and > what are they called? It's possible he just got switched back to "Main > Identity" and his files are in another identity bearing his name. > > Have you also tried trashing the preference files for E2001? > >> Checking the information on the files in Get Info, I found what appeared to >> be his real data - about 21 MB - and moved them to where I thought they >> should be. But when I tried to open them, Entourage complained that it >> couldn't open them because they were a different version. ??? >> >> I tried rebuilding the desktop of all disks and ran Disk Warrior with only >> one significant error (which it fixed), a bad date on the hard drive itself. >> >> Still his data wouldn't open and still it gave the same error. Occasionally, >> Entourage quits with a Type 2 error. He's got gobs of memory, so I boosted >> the allocation to 50,000 K but still got the same occasional quit with type >> 2 error. >> >> Then I thought to simply try to rebuild the database, and so opened >> Entourage with the Option key down and told it to do a simple rebuild. Voila >> - it appeared to do it, and obviously it processed several thousand messages >> and addresses. BUT when I tried to open the identity again, I got the same >> error. >> >> I'm now thinking to just de-install Office 2001 entirely and re-install it, >> but that's just a guess, not a solution. I'd hate to go through that whole >> process if it's not likely to fix the problem. >> >> Any suggestions, ideas, magic potions or voodoo tricks will be gratefully >> received! I have the weekend to figure it out, and I'll try to apply the >> solutions Monday afternoon or Tuesday at the latest. >> >> Regards, >> >> Don Levy >> Los Angeles >> The Mac Therapist >> >> > > -- > Microsoft MVP for Entourage/OE/Word (MVPs are volunteers) > Allen Watson <[EMAIL PROTECTED]> Entourage FAQ site: > <http://www.entourage.mvps.org/> > AppleScripts for Outlook Express and Entourage: > <http:[EMAIL PROTECTED]/Scripts/> > Entourage Help Pages: <http://www.entourage.mvps.org/> > > > -- > To unsubscribe: > <mailto:[EMAIL PROTECTED]> > archives: > <http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/> > old-archive: > <http://www.mail-archive.com/entourage-talk%40lists.boingo.com/> -- To unsubscribe: <mailto:[EMAIL PROTECTED]> archives: <http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/> old-archive: <http://www.mail-archive.com/entourage-talk%40lists.boingo.com/>
