Hi, I have a client who originally brought his Outlook Express mail and address book, etc. into Entourage 2001. It worked fine for perhaps a month. A day or two ago, he decided to back up his drive using Retrospect (I don't know how he set it up, but his intent was to duplicate his main hard drive onto another one). He's a rank beginner with Retrospect. The backup was to another partition of the same drive and it was the full main partition, not just parts of it, and including the Microsoft User Data folder, the Entourage Program, and the System Folder OS 9.2 (I Think) - Everything associated with Entourage and everything else on his boot partition was backed up.
It appeared to go OK, but when he went to open Entourage, his identity wouldn't open and instead he was presented with a new, empty identity. I wasn't there, so I don't know if it existed before or he walked himself through the setup. When he told me what happened, I assured him his data was almost certainly safe and that Entourage had somehow merely lost track of where it was. After a confusion of sorts, I discovered his old Outlook identities were in the same Microsoft User Data folder, inside a folder named "Identities." Somehow, it appeared that the Outlook Express files were in the 2001 Identities folder and vice versa. I'm guessing that some parameter he set in the backup scrambled them. Checking the information on the files in Get Info, I found what appeared to be his real data - about 21 MB - and moved them to where I thought they should be. But when I tried to open them, Entourage complained that it couldn't open them because they were a different version. ??? I tried rebuilding the desktop of all disks and ran Disk Warrior with only one significant error (which it fixed), a bad date on the hard drive itself. Still his data wouldn't open and still it gave the same error. Occasionally, Entourage quits with a Type 2 error. He's got gobs of memory, so I boosted the allocation to 50,000 K but still got the same occasional quit with type 2 error. Then I thought to simply try to rebuild the database, and so opened Entourage with the Option key down and told it to do a simple rebuild. Voila - it appeared to do it, and obviously it processed several thousand messages and addresses. BUT when I tried to open the identity again, I got the same error. I'm now thinking to just de-install Office 2001 entirely and re-install it, but that's just a guess, not a solution. I'd hate to go through that whole process if it's not likely to fix the problem. Any suggestions, ideas, magic potions or voodoo tricks will be gratefully received! I have the weekend to figure it out, and I'll try to apply the solutions Monday afternoon or Tuesday at the latest. Regards, Don Levy Los Angeles The Mac Therapist -- To unsubscribe: <mailto:Entourage-Talk-Off@;lists.letterrip.com> archives: <http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/> old-archive: <http://www.mail-archive.com/entourage-talk%40lists.boingo.com/>
