No, synchronize does what he expects it should. This duplication is a bug. Have you applied all the updates to Office 2001 and made sure you are using the most up-to-date conduits? Check that first.
Now, as to the problem, if everything is duplicated, the best would be to go to list view for events, memo, contacts, and to-dos and delete the duplicates. Also make sure you have no duplicate categories - if you do, the best is to delete all of the duplicates in Entourage (don't worry if you are using them, you will fix them later). No, do a sync with the conduit set to Entourage overwrites handheld. That should give you one set of entries on both systems. Set the conduits to synchronize. Next, make a copy of your identity (I usually copy to the desktop) in case there are further problems. Now test by updating a few records on both the palm and Entourage (not the same record on both, of course), and synchronize again. You should see a proper updating at this point. Next, check the categories. Remember, if you want to use a category on the Palm, you must define it there. Entourage will pick it up on the next sync. Categories you define in Entourage will not be transmitted to the Palm. If you are having problems with duplicate categories in Entourage, you may need to delete all the categories in Entourage and sync. Then use the new categories transferred from the Palm to assign categories. -- Eric Hildum > From: Mike Panas <[EMAIL PROTECTED]> > Reply-To: "Entourage:mac Talk" <[EMAIL PROTECTED]> > Date: Mon, 02 Dec 2002 16:55:03 -0800 > To: Entourage List <[EMAIL PROTECTED]> > Subject: Re: HotSync doubled everything! > > On 12/2/02 7:41 AM, "Patrick Queen" <[EMAIL PROTECTED]> wrote: > >> This new Entourage user successfully performed an Entourage-to-handheld >> HotSync on Friday, and then, after a weekend of handheld use, did another >> HotSync, assuming that the Entourage files on my computer would merely be >> updated with the new activity on the handheld. New information reached the >> computer, but everything else was doubled as well -- in other words, each >> contact, note, task, and appointment is now listed twice! >> >> Is there an easy way to configure the software so that each device reflects >> the most current activity -- without introducing the massive redundancy? >> >> Many thanks! >> >> Patrick >> Office 2001 on OS 9.2 >> > Choosing "synchronize" in the conduit settings usually does this. However, I > am having trouble hot synching my Palm m505 to Entourage (Transport conduit > "unexpectedly quits"), so maybe something's amiss with the Entourage conduit > in 10.2.2???? Mike Panas -- To unsubscribe: <mailto:[EMAIL PROTECTED]> archives: <http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/> old-archive: <http://www.mail-archive.com/entourage-talk%40lists.boingo.com/>
