On 24/3/03 20:23, "Jory" <[EMAIL PROTECTED]> wrote:
> On 03/24/2003 10:14, "Jory" <[EMAIL PROTECTED]> wrote:
>
>> On 03/24/2003 10:02, "Jory" <[EMAIL PROTECTED]> wrote:
>>
>>> On 03/23/2003 22:59, "Barry Wainwright" <[EMAIL PROTECTED]> wrote:
>>>
>>>> On 24/3/03 6:29, "Jory" <[EMAIL PROTECTED]> wrote:
>>>>
>>>>>
>>>>> I just migrated from Entourage 2001 to Entourage v.X (updated to the
>>>>> latest available version) and am having a worrysome problem:
>>>>>
>>>>> When I send emails that have more than one or two attachments, Entourage
>>>>> drops several attachments and seemingly randomly inserts some other
>>>>> email from my Inbox or mail archive.
>>>>>
>>>>> This is just not okay. I sent vital information for a project to a
>>>>> client and he didn't get it all. Instead he got 2/3 of it and an email
>>>>> about another project, which pissed him off and sent him ranting at me
>>>>> about how dare I spend time on other projects and then CC those emails
>>>>> to him.
>>>>>
>>>>
>>>> It is possibly a sign of database corruption.
>>>>
>>>> Hold down the option key when starting Entourage and take the first option
>>>> ('typical rebuild'). If this doesn�t resolve the problems, then try an
>>>> �Advanced Rebuild�.
>>>
>>> I have performed both Typical and Advanced rebuilds now and nothing has
>>> changed. It is still substituting randomly chosen emails from my "Sent" and
>>> archived email folders instead of attachments.
>>>
>>> Any other ideas?
>>>
>>> Jory K. Prum
>>> Sound Guy
>>>
>>
>> Well, resending the old email still resulted in a corrupt email. However,
>> making a new email, attaching the 7 pictures, and readdressing and whatnot
>> did not result in unexpected results. It worked fine. So, the issue must
>> have been related to encoding the attachments. Weird.
>>
>> Thanks for the help!
>>
>> Jory
>>
>
> So much for that idea. It still did it. On one email I sent, it replaced 5
> attachments with random emails from my archives and "Sent" folders. On
> another, it replaced 3 of 'em. I'm stuck.
>
> Jory
>
> [EMAIL PROTECTED]
> http://www.jory.org
>
>
This is a serious problem, but one that seems to be unique to you. I will
make enquiries 'elsewhere' and see if anyone has any suggestions. Can you
please check on the size of your database files and report to me? Look here:
~/Documents/Microsoft User Data/Office X Identities/[Your identity name]/
(where '~' is your 'Home' directory, and [Your identity name] refers to
whatever you have called your main identity - this is named 'main Identity'
by default. Let me know what size the 'Database' file is.
Also, would you be willing to send that database file into microsoft for
them to take a look at it if necessary? They sometimes like to look at
damaged databases, especially those that can't be rebuilt.
In the mean time, there is two other things you could try:
First, under the Entourage menu, select 'Switch Identity...', then click on
the 'new' button to create a new entourage identity. This will give you a
set up with a completely new database, but still using the same preference
files and other shared resources. If the problem still occurs, try the next
step:
In System preferences, under accounts, set up a new user for the computer
(it only takes a few seconds). Log in under that username and password, then
start entourage - you should get a completely virgin setup. Send & receive a
few emails, then test to see if the problem can reproduce.
If the problem still occurs now, I'm flummoxed, and we'll have to wait for
MS to comment.
--
Barry Wainwright
Microsoft MVP (see http://mvp.support.microsoft.com for details)
Seen the Entourage FAQ pages? - Check them out:
<http://www.entourage.mvps.org/toc.html>
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