Your right, thanks Carlington Spence Microsoft Office for Mac Support Professional Microsoft PSS :: Webhelp Montreal mailto:[EMAIL PROTECTED]
-----Original Message----- From: Paul Berkowitz [mailto:[EMAIL PROTECTED] Sent: May 28, 2004 1:38 PM To: Entourage Mac Talk Subject: Re: Product Key [WAS: Re: E-rage, let is put stuff where we want to :-)] You're quite sure this user wasn't using a pirated beta version? If not, all s/he needs is some proof of ownership and should just phone MS Support for a new key. S/he can only have had Office 2004 for a few days - quite sure they don't have the PK sticker still? -- Paul Berkowitz MVP Entourage Entourage FAQ Page: <http://www.entourage.mvps.org/toc.html> AppleScripts for Entourage: <http://macscripter.net/scriptbuilders/> PLEASE always state which version of Entourage you are using - **2004**, X or 2001. It's often impossible to answer your questions otherwise. > From: Carlington Spence <[EMAIL PROTECTED]> > Reply-To: "Entourage:mac Talk" <[EMAIL PROTECTED]> > Date: Fri, 28 May 2004 13:02:27 -0400 > To: "Entourage:mac Talk" <[EMAIL PROTECTED]> > Subject: RE: Product Key [WAS: Re: E-rage, let is put stuff where we want to > :-)] > > I just can't seem to send to the group > Thanks for your response. > Now we did put back the identity but it still did not work. > I know about the OFFICEPID but I don't think that we can get the number > from that at all > > Carlington Spence > Microsoft Office for Mac Support Professional > Microsoft PSS :: Webhelp Montreal > mailto:[EMAIL PROTECTED] > > -----Original Message----- > From: Paul Berkowitz [mailto:[EMAIL PROTECTED] > Sent: May 28, 2004 12:50 PM > To: Entourage Mac Talk > Subject: Product Key [WAS: Re: E-rage, let is put stuff where we want to > :-)] > > On 5/28/04 9:34 AM, "Carlington Spence" > <[EMAIL PROTECTED]> > wrote: > >> Paul I have an issue where a customer remove there Identity from >> Entourage X. >> And when they launch Entourage it asked the customer for a Product > Key. >> Do you know why that happens? > > Nope. (By any chance do they have the Student and Teacher Edition? I > just > wonder if maybe it expects different users to use a different product > key.) > I think there's an invisible file in the Office subfolder that contains > PK > info, but nothing in the Identity folder does. It's probably a fail-safe > when there is no Identity folder whatsoever - Entourage must think > you're > installing for the first time and asks for the Product Key. How about if > they just put the Identity folder back? Won't it just launch then? >> >> The reason why I am asking you this in a reply is because my questions >> are not being sent out at all. > > Not being sent "out" by whom? Your ISP? The list mail server? > > > -- > Paul Berkowitz > MVP Entourage > Entourage FAQ Page: <http://www.entourage.mvps.org/toc.html> > AppleScripts for Entourage: <http://macscripter.net/scriptbuilders/> > > PLEASE always state which version of Entourage you are using - **2004**, > X > or 2001. It's often impossible to answer your questions otherwise. > > > -- > To unsubscribe: > <mailto:[EMAIL PROTECTED]> > archives: > <http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/> > old-archive: > <http://www.mail-archive.com/entourage-talk%40lists.boingo.com/> > > -- > To unsubscribe: > <mailto:[EMAIL PROTECTED]> > archives: > <http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/> > old-archive: > <http://www.mail-archive.com/entourage-talk%40lists.boingo.com/> > > -- To unsubscribe: <mailto:[EMAIL PROTECTED]> archives: <http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/> old-archive: <http://www.mail-archive.com/entourage-talk%40lists.boingo.com/> -- To unsubscribe: <mailto:[EMAIL PROTECTED]> archives: <http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/> old-archive: <http://www.mail-archive.com/entourage-talk%40lists.boingo.com/>
