On or near 7/9/04 4:35 PM, Ben Schorr at [EMAIL PROTECTED] observed: > One user, however, finally got to the point where repeated attempts at > Advanced Rebuild did not succeed. So we installed the trial version of > Entourage 2004 on her machine and had it import from her Mail Identity. > It brought over her folder structure, address book and calendar, but > essentially none of her many e-mail messages. Is there any hope that we > might be able to recover those messages? (and no, she didn't do any > backups) I'm fairly new to supporting Macs so I'm not familiar with all > of the tools available for such things. >
How many is "many"? And what kind of error messages did you get in trying to import the messages? The old database, from what you say, is unreadable in Entourage v X (EvX); is that correct? What I am wondering is this: Each time you did an advanced rebuild, Entourage created a new copy of the database, and kept the old database by renaming it. I believe there is either a prefix or suffix with the word "old" in it; I forget just how EvX did it. If you did not delete the failed database, and rename the "old" file back to its original name before the next rebuild, each rebuild operation was running against the incomplete result of the previous failure. This could have resulted in the loss of all e-mail later from the later versions, but it could all be there in the original. You may still have the original database there somewhere. If so, that's what you need to use. Look inside that identity folder. If you find that, and can once again open the database and view the mail, you can drag whole folders of messages to the desktop, and then drag them onto the Entourage 2004 icon to import them. -- To unsubscribe: <mailto:[EMAIL PROTECTED]> archives: <http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/> old-archive: <http://www.mail-archive.com/entourage-talk%40lists.boingo.com/>
