On 9/15/05 9:39 AM, I wrote:

>> My usage question would be, why, when I open an attachment from the
>> Preview pane using the Open button, my keyboard stops responding *in
>> Entourage*? The mouse continues to respond, but I can no long scroll
>> through the messages list or hit the delete key to delete them (I can use
>> the mouse to scroll, and click the delete icon). Quitting and relaunching
>> the app fixes the problem. It's a third-party keyboard, and I don't have
>> an Apple keyboard with which I can test, so it might be a driver thing.
> 
> Now that's interesting. Many of us have seen keyboard _shortcuts_ stop
> working from time to time, if that's what you mean, without knowing what
> causes that to happen. We can still type text, but shortcuts don't work.
> Only re-launching fixes that. If that's what you mean too, your noticing
> that opening attachments from within a message causing it might be
> _really_ useful. I'll be testing that, thanks. I don't think that the
> developers have any idea, either, what causes the loss of keyboard control
> - the first step is being able to replicate the problem with specific
> steps. If this is it, you'll have done a great turn in reporting it here.
>        


Unfortunately, that doesn't seem to be the case. I've just opened many
different attachments - Word, graphics, etc. - from within messages, and
have not lost keyboard control or shortcuts. So either you're seeing a
different problem, or maybe it just applies to attachments for specific
applications. see what you can find out and replicate at will.

-- 
Paul Berkowitz
MVP MacOffice
Entourage FAQ Page: <http://www.entourage.mvps.org/faq/index.html>
AppleScripts for Entourage: <http://macscripter.net/scriptbuilders/>

PLEASE always state which version of Microsoft Office you are using -
**2004**, X  or 2001. It's often impossible to answer your questions
otherwise.


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