My settings have normally been smtp.earthlink.net and pop.earthlink.net but during one of my several chats with Earthlink, I was told to change it to smtpauth.earthlink.net. I did and it made no difference, so I changed it back. So today after getting your messages and during another time out (I've had THREE today -- very rare -- usually it's only one that I've been aware of), I changed it to smtpauth.earthlink.net, but it made no difference.
I'm giving serious thought to changing to BellSouth as my ISP, partly because they're $10 cheaper for monthly service and also to see if my problems will cease. Does anyone use them and if so, is the experience any better? Louise > Hi Beth, > When I had my "sending e-mail" issues earlier this week, I had no problem > receiving e-mail via pop.webergraphicdesign.com and was able to send e-mail > via smtp.earthlink.net. The ability to send e-mail suddenly became > intermittent a couple of days ago which was what prompted me to contact > Earthlink. (My ISP is Charter, so I had no problems with internet access or > sending/receiving e-mail via my @charter.net addresses.) > The timing of Louise's e-mail issues with Earthlink coincided with mine, so > I thought Earthlink might have also changed the required settings for its > ISP clients (but failed to notify them as they did me). I'll be curious to > hear what Louise's settings currently are and if she has success using the > information I provided (i.e., SMTP server should be smtpauth.earthlink.net > and pop server should be pop.earthlink.net). > I apologize if I'm misunderstanding Louise's issue or if I've given bad > advice. > Thanks, > Gene > > On 9/17/05 1:00 PM, "Beth Rosengard" <[EMAIL PROTECTED]> wrote: > >> Hi Gene, >> >> I'm not sure your problems really are similar. Louise has one ISP for >> everything: email and web; and if she described her situation accurately, >> she only has one email account. She has no problem connecting to the web at >> any time, but has intermittent "outages" with her email. If her sending and >> receiving settings were incorrect, I would expect her to be unable to send >> and receive, period; but that's not the case. Am I missing something here? >> >> Beth >> >> >> On 9/17/05 10:00 AM, "Gene Weber" <[EMAIL PROTECTED]> wrote: >> >>> FWIW >>> I had similar problems with Earthlink this week and have filed a formal >>> complaint with them. My situation is this: my ISP is Charter >>> Communications (cable), and I have (business) web hosting through Earthlink. >>> I suddenly became unable to send e-mail through my business address >>> ([EMAIL PROTECTED]) but could receive e-mail. Sending/receiving >>> e-mail from my (free) charter.net addresses worked fine, and internet access >>> was not a problem. >>> I called Earthlink who insisted that Charter had changed SMTP (outgoing >>> mail) settings and that I must contact Charter for the new settings. I >>> adamantly protested that this made no sense, but decided to pacify Earthlink >>> by contacting Charter. As I expected, Charter had changed no >>> configurations. While on hold, I logged into my Earthlink Control Center >>> and looked at my Mailbox Settings. (I had not looked at these settings >>> since the time I initially set up the mailbox over three years ago. The >>> instructions at that time said: SMTP server is smtp.earthlink.net.) When I >>> inspected the Mailbox Settings a couple of days ago, I discovered that the >>> instructions were changed (even though I was _never_ notified by Earthlink >>> that this was going to change): SMTP server is your ISP's server. >>> That was all I needed to know. In my Entourage Account settings, I changed >>> SMTP settings from smtp.earthlink.net to smtp.charter.net, and all is well >>> again. Both my ISP (Charter) and web hosting provider (Earthlink) are now >>> aware of this "issue" and will hopefully relay this information to customers >>> with similar problems. >>> BTW If your using OS 9.x and your ISP is Earthlink, it looks like your >>> Sending Mail (SMTP Server) should be smtpauth.earthlink.net and your >>> Receiving Mail (pop server) should be pop.earthlink.net. See: >>> http://kb.earthlink.net/case.asp?s=st%3D716%2Ce%3D0000000000533130269%2Ck%3D >>> 6276%2Csxi%3D6&article=resid2268 >>> Sorry to be long-winded, but maybe something here will help in some way. >>> Gene >>> >>> On 9/17/05 12:33 AM, "Louise Stewart" <[EMAIL PROTECTED]> wrote: >>> >>>> For weeks now, nearly every day, at no particular time of the day, I¹m >>>> unable to send or receive email. I can still connect to the Internet, >>>> however. And after a short while maybe 15-30 minutes the email if fine >>>> again. I have called Earthlink on several occasions to find out what is >>>> causing this. They offer suggestions to re-set certain things, but it¹s >>>> never a permanent solution. >>>> >>>> Tonight during one of the timeouts, I emailed Earthlink to inquire. This is >>>> my reply from them: >>>> >>>> We understand that you are having problems sending and receiving email. >>>> >>>> Because you are able to browse, it appears that there is no relation >>>> between >>>> your problem and the earthlink service. You will have to inquire with the >>>> provider of your email program what the cause of the problem is. >>>> >>>> If you still have problems, please describe them. >>>> +++++++++++++++++++ >>>> >>>> So my question is, isn¹t Earthlink my email provider? Are they talking >>>> about >>>> my contacting Microsoft about Entourage? I¹m very confused, and BTW, am not >>>> the least bit technical, so if this question is dumb, sorry. >>>> >>>> Louise -- To unsubscribe: <mailto:[EMAIL PROTECTED]> archives: <http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/> old-archive: <http://www.mail-archive.com/entourage-talk%40lists.boingo.com/>
