Stories like this are so unbelievable.
I have never communicated with Tesla via email.
Any issue with my vehicle was handled via the phone app.
They always respond in a timely manner and I have the option to call the
service center with questions.
On Sunday, September 17, 2023 at 06:59:40 AM CDT, EV List Lackey via EV
<[email protected]> wrote:
Erine Erickson loves her Tesla Model 3. But these days, the EV stays parked
in her garage. "It´s, you know, 3,000 pounds of metal in a parking spot
downstairs," she said ...
... When replacing Erickson´s battery, Tesla says they discovered that
Carfax listed her car as having a salvaged title due to being totaled in a
collision ... Carfax´s information was wrong because an insurance company
provided incorrect information ...
[W]ith Carfax correcting Erickson´s car from a salvage title to a clean
title, Tesla hadn´t restored the supercharging feature and they hadn´t
helped Erickson at all. "I wouldn´t characterize it as customer service,"
she said. "I mean, there´s not a way to email them. There´s a way to
communicate on the app but they don´t respond."
So, On Your Side reached out to Tesla and explained the issue. ... Tesla
... reactivated the feature .... "I´ve sent over 30 emails, every single day
I´ve been dealing with this and rarely getting a response - it was when you
all got involved that something finally happened," she said.
We´re glad we got Tesla to fix the issue but Tesla did not make it easy.
Elon Musk did away with the company´s PR department.
Full story:
https://www.azfamily.com/2023/09/15/tesla-blocks-scottsdale-woman-charging-
her-car/
Shortcut URL: https://v.gd/Rp53yy
David Roden, EVDL moderator & general lackey
To reach me, don't reply to this message; I won't get it. Use my
offlist address here : http://evdl.org/help/index.html#supt
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