We’ve experienced this on a few workstations and found deleting Hatch Prefs under the Stored User Preferences helped. We also found updating Java was required for others. We’re on 3.7.2.
Elizabeth Davis, MLIS Pronouns: she/her Head of Digital Services Scranton Public Library 500 Vine Street Scranton, PA 18510 Work-570-795-4332 Cell- 570-500-5962 From: Evergreen-general <evergreen-general-boun...@list.evergreen-ils.org> On Behalf Of Diane Disbro via Evergreen-general Sent: Wednesday, December 8, 2021 4:26 PM To: John Amundson <jamund...@cwmars.org> Cc: Evergreen Discussion Group <evergreen-general@list.evergreen-ils.org>; Denise Edwards <dedwa...@scenicregional.org> Subject: Re: [Evergreen-general] Issues with Hatch and Chrome Missouri Evergreen is running 3.6.5. Other MEC libraries have reported the same problem. Diane Disbro Pronouns: she/her Circulation Coordinator Scenic Regional Library 251 Union Plaza Drive Union, MO 63084 (636) 583-0652 ext 110 ddis...@scenicregional.org<mailto:ddis...@scenicregional.org> On Wed, Dec 8, 2021 at 3:18 PM John Amundson <jamund...@cwmars.org<mailto:jamund...@cwmars.org>> wrote: We are seeing this at CW MARS, too. (Evergreen 3.5.?, Hatch 0.3.2). So far it has been random workstations at our libraries. The workstation always uses Hatch, and disabling the Hatch extension makes Evergreen work again. We have suggested many things, (such as updating Windows, Chrome, etc - reinstalling Hatch...), and nothing usually sticks. We will have to try this: We have tried many things but so far the quickest solution is to delete the following folder: C:\Users\<insert your username>\AppData\Local\Google I hope someone stumbles on a more permanent solution. John [https://docs.google.com/uc?export=download&id=1xv3zj4-WEOzHMBgGFrEKewtklybPaZdX&revid=0B24YDjiYdnqFVEVlQ1ZRbGJSWCt0MmU1cWtTNGpkMWlvYXE0PQ] John Amundson | Library Applications Supervisor | CW MARS jamund...@cwmars.org<mailto:jamund...@cwmars.org> | 508-755-3323 x322<tel:%28508%29%20755-3323> https://www.cwmars.org<https://www.cwmars.org/> he/him/his<https://www.mypronouns.org/he-him> On Wed, Dec 8, 2021 at 4:06 PM Diane Disbro via Evergreen-general <evergreen-general@list.evergreen-ils.org<mailto:evergreen-general@list.evergreen-ils.org>> wrote: We have seen the same issue at random workstations. I don't understand all of the details that Bob gave. I just know that on the affected workstations, we have to refresh to get the Evergreen page to load. One workstation is working normally after IT pushed through several updates but we aren't sure that solved the problem or if it was a coincidence. Diane Disbro Pronouns: she/her Circulation Coordinator Scenic Regional Library 251 Union Plaza Drive Union, MO 63084 (636) 583-0652 ext 110 ddis...@scenicregional.org<mailto:ddis...@scenicregional.org> On Wed, Dec 8, 2021 at 3:01 PM Bob Wicksall via Evergreen-general <evergreen-general@list.evergreen-ils.org<mailto:evergreen-general@list.evergreen-ils.org>> wrote: Over the last couple months we have been experiencing a new issue with Hatch and Chrome. Randomly on a handful of our computers we will start getting "white screens" when navigating to the various pages in the staff client. Often clicking on a menu item a second time loads the page. Some pages like Check Out need a page refresh before they work. The problem seems to be worse when you are doing everything in a single tab. You are lucky to get one page to load before the issue comes back. In the past this was often fixed by clearing the cache. This has no impact on this issue. No amount of cache clearing seems to work. Sometimes just sitting in Developer tools -> Application allows the pages to load maybe 80% of the time. Also, setting a break point on line 89 of extension.js and manually continuing the code allows all pages to load. Putting a 2 second delay right in the code has no effect. We have tried many things but so far the quickest solution is to delete the following folder: C:\Users\<insert your username>\AppData\Local\Google We have also done full Chrome reinstalls making sure we remove all profile information. Reinstalling Hatch has no effect. Disabling Ninite, Firewall and AntiVirus had no effect. Most of these machines are stand alone workstations. So far only 1 has been on Active Directory. Watching the Hatch extension in the console it looks like things happen out of sequence when the page loads fail. The message port is removed before the message is received. Works extension.js:113 Removing port 28 on tab disconnect extension.js:89 new port connected with id 28 extension.js:92 Received message from browser on port 28 Doesn't Work extension.js:89 new port connected with id 28 extension.js:113 Removing port 28 on tab disconnect extension.js:92 Received message from browser on port 28 Watching the Hatch logs it appears that Hatch does indeed respond. 2021-12-08 11:16:58 FINEST MessageReader read: {"key":"eg.workstation.all","action":"get","msgid":1,"from":"page","clientid":28,"origin":"https://evergreen.owwl.org"} 2021-12-08 11:16:58 INFO Received message id=1 action=get 2021-12-08 11:16:58 FINEST MessageWriter sending: {"clientid":28,"msgid":1,"message":"OK","content":[{"owning_lib":807,"name":"PLSHQ-plsstaff114a","id":"3435"},{"owning_lib":807,"name":"PLSHQ-PLSSTFX1114","id":"3462"},{"owning_lib":807,"name":"PLSHQ-PLSSTFx1114","id":"3288"}],"status":200} Chromes main console output looks like this when it works: content.js:21 Loading Hatch relay content script core.bundle.js:1 egNet open-ils.auth.session.retrieve opensrf_ws.js:46 pending count 1 opensrf_ws.js:59 connecting websocket to wss://evergreen.owwl.org:443/osrf-websocket-translator<http://evergreen.owwl.org:443/osrf-websocket-translator> jquery.min.js:2 [Violation] 'setTimeout' handler took 60ms opensrf_ws.js:69 websocket.onopen() opensrf_ws.js:72 pending count 1 core.bundle.js:1 sending to Hatch: {"key":"eg.workstation.all","action":"get","msgid":1} core.bundle.js:1 Hatch responded to message ID 1 core.bundle.js:1 egEnv loading classes => aou core.bundle.js:1 serving org tree from cache DevTools failed to load source map: Could not load content for https://evergreen.owwl.org/upup.min.js.map: HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE DevTools failed to load source map: Could not load content for https://evergreen.owwl.org/js/ui/default/staff/build/css/bootstrap.min.css.map: HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE DevTools failed to load source map: Could not load content for https://evergreen.owwl.org/js/ui/default/staff/build/js/moment-with-locales.min.js.map: HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE DevTools failed to load source map: Could not load content for https://evergreen.owwl.org/js/ui/default/staff/build/js/lovefield.min.js.map: HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE core.bundle.js:1 egEnv load complete DevTools failed to load source map: Could not load content for https://evergreen.owwl.org/js/ui/default/staff/build/js/iframeResizer.map: HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE 4core.bundle.js:1 egNet open-ils.auth.session.retrieve Looks like this when it fails content.js:21 Loading Hatch relay content script DevTools failed to load source map: Could not load content for https://evergreen.owwl.org/upup.min.js.map: HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE DevTools failed to load source map: Could not load content for https://evergreen.owwl.org/js/ui/default/staff/build/css/bootstrap.min.css.map: HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE core.bundle.js:1 egNet open-ils.auth.session.retrieve opensrf_ws.js:46 pending count 1 opensrf_ws.js:59 connecting websocket to wss://evergreen.owwl.org:443/osrf-websocket-translator<http://evergreen.owwl.org:443/osrf-websocket-translator> DevTools failed to load source map: Could not load content for https://evergreen.owwl.org/js/ui/default/staff/build/js/lovefield.min.js.map: HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE DevTools failed to load source map: Could not load content for https://evergreen.owwl.org/js/ui/default/staff/build/js/moment-with-locales.min.js.map: HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE DevTools failed to load source map: Could not load content for https://evergreen.owwl.org/js/ui/default/staff/build/js/iframeResizer.map: HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE jquery.min.js:2 [Violation] 'setTimeout' handler took 55ms opensrf_ws.js:69 websocket.onopen() opensrf_ws.js:72 pending count 1 core.bundle.js:1 sending to Hatch: {"key":"eg.workstation.all","action":"get","msgid":1} Help? Bob Wicksall Computer and Network Services Manager Pioneer Library System 2557 State Rt. 21 Canandaigua, New York 14424 Voice: (585) 394-8260 ext. 1110 Fax: (585) 394-1935 _______________________________________________ Evergreen-general mailing list Evergreen-general@list.evergreen-ils.org<mailto:Evergreen-general@list.evergreen-ils.org> http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general _______________________________________________ Evergreen-general mailing list Evergreen-general@list.evergreen-ils.org<mailto:Evergreen-general@list.evergreen-ils.org> http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general
_______________________________________________ Evergreen-general mailing list Evergreen-general@list.evergreen-ils.org http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general
