Seeking testers: https://bugs.launchpad.net/evergreen/+bug/1954301/comments/2
Alas, testing Chrome extensions outside of the Chrome store is a bit of a project. I'll monitor here / LP for questions. -b On Thu, Dec 9, 2021 at 10:58 AM Jessica Woolford <jwoolf...@biblio.org> wrote: > Just reporting back,the issue for persisted for the library that reported > this problem a few days ago after clearing cookies at my recommendation. We > ended up deleting the C:\Users\<username>\AppData\Local\Google folder and > that solved the problem. We were seeing that the eg.workstation and > eg.workstation.all and eg.workstation.default were being stored in Hatch > even after clicking "Move Hatch settings to local storage." Unfortunately, > I wasn't able to confirm that we were seeing the same messages from the > logs, but the symptoms are the same as what Bob described. > > On Thu, Dec 9, 2021 at 10:04 AM Bill Erickson via Evergreen-general < > evergreen-general@list.evergreen-ils.org> wrote: > >> Thanks for all the feedback, everyone. >> >> I have opened an LP bug https://bugs.launchpad.net/evergreen/+bug/1954301 >> and I hope to have something to test before long. >> >> -b >> >> On Thu, Dec 9, 2021 at 9:26 AM Shula Link via Evergreen-general < >> evergreen-general@list.evergreen-ils.org> wrote: >> >>> We've been seeing the same issues here -- Evergreen 3.6.1, Java 8.0_241 >>> >>> Shula Link (she/her) >>> Systems Services Librarian >>> Greater Clarks Hill Regional Library >>> sl...@columbiacountyga.gov | sl...@gchrl.org >>> 706-447-6702 >>> >>> >>> On Thu, Dec 9, 2021 at 8:58 AM Murphy, Benjamin via Evergreen-general < >>> evergreen-general@list.evergreen-ils.org> wrote: >>> >>>> We’ve been encountering this same issue. Using 3.7.2. I don’t know that >>>> we’ve been checking about "Store settings in Hatch" though. >>>> >>>> >>>> >>>> Benjamin >>>> >>>> >>>> >>>> *Benjamin Murphy* >>>> >>>> NC Cardinal Program Manager >>>> >>>> NC Dept. of Natural and Cultural Resources >>>> >>>> 919.814.6797 | *benjamin.mur...@ncdcr.gov <benjamin.mur...@ncdcr.gov> >>>> * >>>> >>>> https://statelibrary.ncdcr.gov/ld/nc-cardinal >>>> >>>> >>>> 109 East Jones Street | 4640 Mail Service Center >>>> >>>> Raleigh, North Carolina 27699-4600 >>>> >>>> Facebook <https://www.facebook.com/StateLibraryNC/> Twitter >>>> <https://twitter.com/StateLibraryNC> Instagram >>>> <http://www.instagram.com/ncculture> YouTube >>>> <https://www.youtube.com/user/statelibrarync/> Website >>>> <https://statelibrary.ncdcr.gov/> >>>> >>>> >>>> >>>> *Email correspondence to and from this address is subject to the North >>>> Carolina Public Records Law and may be disclosed to third parties.* >>>> >>>> >>>> >>>> >>>> >>>> >>>> >>>> *From:* Evergreen-general < >>>> evergreen-general-boun...@list.evergreen-ils.org> *On Behalf Of *Bob >>>> Wicksall via Evergreen-general >>>> *Sent:* Wednesday, December 8, 2021 4:01 PM >>>> *To:* Evergreen Discussion Group < >>>> evergreen-general@list.evergreen-ils.org> >>>> *Subject:* [External] [Evergreen-general] Issues with Hatch and Chrome >>>> >>>> >>>> >>>> *CAUTION:* External email. Do not click links or open attachments >>>> unless you verify. Send all suspicious email as an attachment to Report >>>> Spam. <report.s...@nc.gov> >>>> >>>> >>>> >>>> Over the last couple months we have been experiencing a new issue with >>>> Hatch and Chrome. Randomly on a handful of our computers we will start >>>> getting "white screens" when navigating to the various pages in the staff >>>> client. Often clicking on a menu item a second time loads the page. Some >>>> pages like Check Out need a page refresh before they work. The problem >>>> seems to be worse when you are doing everything in a single tab. You are >>>> lucky to get one page to load before the issue comes back. >>>> >>>> >>>> >>>> In the past this was often fixed by clearing the cache. This has no >>>> impact on this issue. No amount of cache clearing seems to work. >>>> >>>> >>>> >>>> Sometimes just sitting in Developer tools -> Application allows the >>>> pages to load maybe 80% of the time. Also, setting a break point on line >>>> 89 of extension.js and manually continuing the code allows all pages to >>>> load. Putting a 2 second delay right in the code has no effect. >>>> >>>> >>>> >>>> We have tried many things but so far the quickest solution is to delete >>>> the following folder: >>>> >>>> >>>> >>>> C:\Users\<insert your username>\AppData\Local\Google >>>> >>>> >>>> >>>> We have also done full Chrome reinstalls making sure we remove all >>>> profile information. >>>> >>>> >>>> >>>> Reinstalling Hatch has no effect. Disabling Ninite, Firewall and >>>> AntiVirus had no effect. Most of these machines are stand alone >>>> workstations. So far only 1 has been on Active Directory. >>>> >>>> >>>> >>>> Watching the Hatch extension in the console it looks like things happen >>>> out of sequence when the page loads fail. The message port is removed >>>> before the message is received. >>>> >>>> >>>> >>>> Works >>>> >>>> extension.js:113 Removing port 28 on tab disconnect >>>> >>>> extension.js:89 new port connected with id 28 >>>> >>>> extension.js:92 Received message from browser on port 28 >>>> >>>> >>>> >>>> Doesn't Work >>>> >>>> extension.js:89 new port connected with id 28 >>>> >>>> extension.js:113 Removing port 28 on tab disconnect >>>> >>>> extension.js:92 Received message from browser on port 28 >>>> >>>> >>>> >>>> Watching the Hatch logs it appears that Hatch does indeed respond. >>>> >>>> >>>> >>>> 2021-12-08 11:16:58 FINEST MessageReader read: >>>> {"key":"eg.workstation.all","action":"get","msgid":1,"from":"page","clientid":28,"origin":" >>>> https://evergreen.owwl.org >>>> <https://urldefense.com/v3/__https:/evergreen.owwl.org__;!!HYmSToo!Nnjnjz7WKZSmDf16_JF9jB68zQVMxFkb3F1Dshr4kyAzhu2b4q0Oa5icGp5sNTJZtTQz_Gk$> >>>> "} >>>> >>>> 2021-12-08 11:16:58 INFO Received message id=1 action=get >>>> >>>> 2021-12-08 11:16:58 FINEST MessageWriter sending: >>>> {"clientid":28,"msgid":1,"message":"OK","content":[{"owning_lib":807,"name":"PLSHQ-plsstaff114a","id":"3435"},{"owning_lib":807,"name":"PLSHQ-PLSSTFX1114","id":"3462"},{"owning_lib":807,"name":"PLSHQ-PLSSTFx1114","id":"3288"}],"status":200} >>>> >>>> >>>> >>>> Chromes main console output looks like this when it works: >>>> >>>> >>>> >>>> content.js:21 Loading Hatch relay content script >>>> >>>> core.bundle.js:1 egNet open-ils.auth.session.retrieve >>>> >>>> opensrf_ws.js:46 pending count 1 >>>> >>>> opensrf_ws.js:59 connecting websocket to wss:// >>>> evergreen.owwl.org:443/osrf-websocket-translator >>>> >>>> jquery.min.js:2 [Violation] 'setTimeout' handler took 60ms >>>> >>>> opensrf_ws.js:69 websocket.onopen() >>>> >>>> opensrf_ws.js:72 pending count 1 >>>> >>>> core.bundle.js:1 sending to Hatch: >>>> {"key":"eg.workstation.all","action":"get","msgid":1} >>>> >>>> core.bundle.js:1 Hatch responded to message ID 1 >>>> >>>> core.bundle.js:1 egEnv loading classes => aou >>>> >>>> core.bundle.js:1 serving org tree from cache >>>> >>>> DevTools failed to load source map: Could not load content for >>>> https://evergreen.owwl.org/upup.min.js.map >>>> <https://urldefense.com/v3/__https:/evergreen.owwl.org/upup.min.js.map__;!!HYmSToo!Nnjnjz7WKZSmDf16_JF9jB68zQVMxFkb3F1Dshr4kyAzhu2b4q0Oa5icGp5sNTJZTqeJ_SI$>: >>>> HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE >>>> >>>> DevTools failed to load source map: Could not load content for >>>> https://evergreen.owwl.org/js/ui/default/staff/build/css/bootstrap.min.css.map >>>> <https://urldefense.com/v3/__https:/evergreen.owwl.org/js/ui/default/staff/build/css/bootstrap.min.css.map__;!!HYmSToo!Nnjnjz7WKZSmDf16_JF9jB68zQVMxFkb3F1Dshr4kyAzhu2b4q0Oa5icGp5sNTJZDB4tY7I$>: >>>> HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE >>>> >>>> DevTools failed to load source map: Could not load content for >>>> https://evergreen.owwl.org/js/ui/default/staff/build/js/moment-with-locales.min.js.map >>>> <https://urldefense.com/v3/__https:/evergreen.owwl.org/js/ui/default/staff/build/js/moment-with-locales.min.js.map__;!!HYmSToo!Nnjnjz7WKZSmDf16_JF9jB68zQVMxFkb3F1Dshr4kyAzhu2b4q0Oa5icGp5sNTJZqrYNWoQ$>: >>>> HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE >>>> >>>> DevTools failed to load source map: Could not load content for >>>> https://evergreen.owwl.org/js/ui/default/staff/build/js/lovefield.min.js.map >>>> <https://urldefense.com/v3/__https:/evergreen.owwl.org/js/ui/default/staff/build/js/lovefield.min.js.map__;!!HYmSToo!Nnjnjz7WKZSmDf16_JF9jB68zQVMxFkb3F1Dshr4kyAzhu2b4q0Oa5icGp5sNTJZejx4uos$>: >>>> HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE >>>> >>>> core.bundle.js:1 egEnv load complete >>>> >>>> DevTools failed to load source map: Could not load content for >>>> https://evergreen.owwl.org/js/ui/default/staff/build/js/iframeResizer.map >>>> <https://urldefense.com/v3/__https:/evergreen.owwl.org/js/ui/default/staff/build/js/iframeResizer.map__;!!HYmSToo!Nnjnjz7WKZSmDf16_JF9jB68zQVMxFkb3F1Dshr4kyAzhu2b4q0Oa5icGp5sNTJZAeiI0uI$>: >>>> HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE >>>> >>>> 4core.bundle.js:1 egNet open-ils.auth.session.retrieve >>>> >>>> >>>> >>>> Looks like this when it fails >>>> >>>> content.js:21 Loading Hatch relay content script >>>> >>>> DevTools failed to load source map: Could not load content for >>>> https://evergreen.owwl.org/upup.min.js.map >>>> <https://urldefense.com/v3/__https:/evergreen.owwl.org/upup.min.js.map__;!!HYmSToo!Nnjnjz7WKZSmDf16_JF9jB68zQVMxFkb3F1Dshr4kyAzhu2b4q0Oa5icGp5sNTJZTqeJ_SI$>: >>>> HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE >>>> >>>> DevTools failed to load source map: Could not load content for >>>> https://evergreen.owwl.org/js/ui/default/staff/build/css/bootstrap.min.css.map >>>> <https://urldefense.com/v3/__https:/evergreen.owwl.org/js/ui/default/staff/build/css/bootstrap.min.css.map__;!!HYmSToo!Nnjnjz7WKZSmDf16_JF9jB68zQVMxFkb3F1Dshr4kyAzhu2b4q0Oa5icGp5sNTJZDB4tY7I$>: >>>> HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE >>>> >>>> core.bundle.js:1 egNet open-ils.auth.session.retrieve >>>> >>>> opensrf_ws.js:46 pending count 1 >>>> >>>> opensrf_ws.js:59 connecting websocket to wss:// >>>> evergreen.owwl.org:443/osrf-websocket-translator >>>> >>>> DevTools failed to load source map: Could not load content for >>>> https://evergreen.owwl.org/js/ui/default/staff/build/js/lovefield.min.js.map >>>> <https://urldefense.com/v3/__https:/evergreen.owwl.org/js/ui/default/staff/build/js/lovefield.min.js.map__;!!HYmSToo!Nnjnjz7WKZSmDf16_JF9jB68zQVMxFkb3F1Dshr4kyAzhu2b4q0Oa5icGp5sNTJZejx4uos$>: >>>> HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE >>>> >>>> DevTools failed to load source map: Could not load content for >>>> https://evergreen.owwl.org/js/ui/default/staff/build/js/moment-with-locales.min.js.map >>>> <https://urldefense.com/v3/__https:/evergreen.owwl.org/js/ui/default/staff/build/js/moment-with-locales.min.js.map__;!!HYmSToo!Nnjnjz7WKZSmDf16_JF9jB68zQVMxFkb3F1Dshr4kyAzhu2b4q0Oa5icGp5sNTJZqrYNWoQ$>: >>>> HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE >>>> >>>> DevTools failed to load source map: Could not load content for >>>> https://evergreen.owwl.org/js/ui/default/staff/build/js/iframeResizer.map >>>> <https://urldefense.com/v3/__https:/evergreen.owwl.org/js/ui/default/staff/build/js/iframeResizer.map__;!!HYmSToo!Nnjnjz7WKZSmDf16_JF9jB68zQVMxFkb3F1Dshr4kyAzhu2b4q0Oa5icGp5sNTJZAeiI0uI$>: >>>> HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE >>>> >>>> jquery.min.js:2 [Violation] 'setTimeout' handler took 55ms >>>> >>>> opensrf_ws.js:69 websocket.onopen() >>>> >>>> opensrf_ws.js:72 pending count 1 >>>> >>>> core.bundle.js:1 sending to Hatch: >>>> {"key":"eg.workstation.all","action":"get","msgid":1} >>>> >>>> >>>> >>>> Help? >>>> >>>> >>>> >>>> Bob Wicksall >>>> Computer and Network Services Manager >>>> >>>> Pioneer Library System >>>> 2557 State Rt. 21 >>>> Canandaigua, New York 14424 >>>> >>>> Voice: (585) 394-8260 ext. 1110 >>>> Fax: (585) 394-1935 >>>> _______________________________________________ >>>> Evergreen-general mailing list >>>> Evergreen-general@list.evergreen-ils.org >>>> http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general >>>> >>> _______________________________________________ >>> Evergreen-general mailing list >>> Evergreen-general@list.evergreen-ils.org >>> http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general >>> >> _______________________________________________ >> Evergreen-general mailing list >> Evergreen-general@list.evergreen-ils.org >> http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general >> > > > -- > Jessica Woolford > Evergreen Systems Manager > Bibliomation, Inc. > 24 Wooster Ave. > Waterbury, CT 06708 > 203-577-4070 ext. 105 >
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