Thank you to everyone for their help! Diane Disbro Pronouns: she/her Circulation Coordinator Scenic Regional Library 251 Union Plaza Drive Union, MO 63084 (636) 583-0652 ext 110 ddis...@scenicregional.org
On Thu, Jan 27, 2022 at 11:08 AM Cheryl Middleton < cheryl.middle...@buncombecounty.org> wrote: > I've just caught the tail end of this discussion so I'm not sure if our > solution is pertinent to this issue. We use patron's barcode as their > authentication for all on-line/digital usage including Overdrive. When we > issue a replacement card for a lost or damaged one, we always ask if the > patron uses the digital library. If the answer is yes, then we have a > couple of staff members (it's not something everyone is authorized to do) > who log into Overdrive support and merge the old and new records. This > gives patron access to any holds on the card that was just deactivated with > issuance of a new card. > > *Cheryl Middleton* > > ​She/Her > Branch Manager/Librarian > > Buncombe County Public Libraries > > Oakley/South Asheville Branch Library > > 749 Fairview Road, Asheville, NC 28803 > > *p. **(828) 250-4754 * > > > > *Respect. Honesty. Integrity. Collaboration. Equity* > > > ------------------------------ > *From:* Evergreen-general < > evergreen-general-boun...@list.evergreen-ils.org> on behalf of Diane > Disbro via Evergreen-general <evergreen-general@list.evergreen-ils.org> > *Sent:* Thursday, January 27, 2022 11:57 AM > *To:* Jessica Woolford <jwoolf...@biblio.org> > *Cc:* Evergreen Discussion Group <evergreen-general@list.evergreen-ils.org > > > *Subject:* Re: [Evergreen-general] Old Barcode/Username Change > > There's the key. Both the old and new barcodes need to be active. We don't > like patrons to have two active barcodes. > > Diane Disbro > Pronouns: she/her > Circulation Coordinator > Scenic Regional Library > 251 Union Plaza Drive > Union, MO 63084 > (636) 583-0652 ext 110 > ddis...@scenicregional.org > > > > On Thu, Jan 27, 2022 at 10:52 AM Jessica Woolford <jwoolf...@biblio.org> > wrote: > > Just want to offer some clarification. Before Bibliomation's upgrade to > 3.6.5, if a patron's username matched their inactive barcode, they could > still log into the OPAC, but the old barcode wouldn't work even though it > was their username (I think because of this bug: > https://bugs.launchpad.net/evergreen/+bug/1255561). After the upgrade, if > their username was an old inactive barcode, they could not login at all in > the TPAC version of the OPAC, even with their new barcode. We tested this > on a test system we have running the Bootstrap OPAC, and the behavior is > the same as it was in TPAC prior to our upgrade (they could log in with the > new barcode but not the old one). Some community members generously tested > this on TPAC running a later version, but were not able to replicate what > we were seeing. So, we need to make sure there isn't some customization or > unique configuration we're running that's causing this, but since we're > going to be transitioning to Bootstrap eventually anyway and it's not a > problem there, we felt a short term solution might be best. So, we wrote > some SQL to update usernames of the affected patrons to their new barcodes. > > Our consortium only uses barcodes to authenticate to OverDrive, so they > still would have had a problem logging into that service. We have learned > that some of our libraries just leave the old barcode as active so they can > continue to use it for OverDrive. The other option is that you can merge > user IDs in OverDrive Marketplace (video on this here: > https://resources.overdrive.com/merging-user-ids/). > > On Thu, Jan 27, 2022 at 11:12 AM Diane Disbro via Evergreen-general < > evergreen-general@list.evergreen-ils.org> wrote: > > And I appreciate the opportunity to ask questions about this! Some of our > patrons don't want to replace lost cards because they have set up accounts > with OverDrive and don't want to have to start over. If they DON'T need to > start over, we can tell them to continue to use their old number for their > username. > > Diane Disbro > Pronouns: she/her > Circulation Coordinator > Scenic Regional Library > 251 Union Plaza Drive > Union, MO 63084 > (636) 583-0652 ext 110 > ddis...@scenicregional.org > > > > On Thu, Jan 27, 2022 at 10:06 AM Dawn Dale via Evergreen-general < > evergreen-general@list.evergreen-ils.org> wrote: > > No worries! > > > > *Dawn Dale, PINES Services Specialist - Circulation* > > ------------------------------ > > Georgia Public Library Service > > 2872 Woodcock Blvd, Suite 250 | Atlanta, GA 30341 > > (404) 291-2800, dd...@georgialibraries.org > > <https://www.facebook.com/georgialibraries> > <https://www.twitter.com/georgialibs> > <https://www.instagram.com/georgialibraries/> > > Join our email list <http://georgialibraries.org/subscription> for > stories of Georgia libraries making an impact in our communities. > > > > On Thu, Jan 27, 2022 at 11:04 AM Gina Monti <gmo...@biblio.org> wrote: > > Sorry, all on the Evergreen discussion page! I sent this to the wrong > email list-please disregard. > > It's supposed to go to our consortium's Evergreen list. This is a > Bibliomation situation we're fixing. > > On Thu, Jan 27, 2022 at 11:01 AM Dawn Dale <dd...@georgialibraries.org> > wrote: > > Hi Gina, > > We have seen some of this as well though I don't have any specific example > to share with you. I was going to open a bug but if you want to do that I > will add heat. > > > > *Dawn Dale, PINES Services Specialist - Circulation* > > ------------------------------ > > Georgia Public Library Service > > 2872 Woodcock Blvd, Suite 250 | Atlanta, GA 30341 > > (404) 291-2800, dd...@georgialibraries.org > > <https://www.facebook.com/georgialibraries> > <https://www.twitter.com/georgialibs> > <https://www.instagram.com/georgialibraries/> > > Join our email list <http://georgialibraries.org/subscription> for > stories of Georgia libraries making an impact in our communities. > > > > On Thu, Jan 27, 2022 at 10:37 AM Gina Monti via Evergreen-general < > evergreen-general@list.evergreen-ils.org> wrote: > > Hello Everyone, > > We contacted library directors individually on Friday with information on > the issue some patrons were experiencing logging in through the OPAC. In > short, older barcodes that were saved as their usernames needed to be > changed to their current barcode in order to gain access. Today we have > globally changed all the affected patrons to have their usernames reflect > their current barcode. > > We produced shared buckets for each library to keep track of the affected > patrons for your records. If you would like your shared bucket ID, please > email me off list. > > Thank you most of all for your patience during this situation. A reminder > that when you are replacing a barcode, please replace the username if the > username isn't set to a unique field that the patron requested. > > -- > Gina Monti > Evergreen Systems Specialist > Bibliomation, Inc. > (203) 577-4070 ext. 109 > _______________________________________________ > Evergreen-general mailing list > Evergreen-general@list.evergreen-ils.org > http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general > > > > -- > Gina Monti > Evergreen Systems Specialist > Bibliomation, Inc. > (203) 577-4070 ext. 109 > > _______________________________________________ > Evergreen-general mailing list > Evergreen-general@list.evergreen-ils.org > http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general > > _______________________________________________ > Evergreen-general mailing list > Evergreen-general@list.evergreen-ils.org > http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general > > > > -- > Jessica Woolford > Evergreen Systems Manager > Bibliomation, Inc. > 24 Wooster Ave. > Waterbury, CT 06708 > 203-577-4070 ext. 105 > > > --- > Sign up to receive emergency texts directly from Buncombe County for > breaking health and safety news. Text *BCALERT* on your smart phone to > *99411* to receive alerts on important information such as floods, > communicable disease, county office closings, and relevant traffic safety > notifications OR visit *buncombeready.org <https://buncombeready.org>* > --- > Email correspondence to and from this address may be subject to the North > Carolina Public Records Law and may be disclosed to third parties. > > This electronic communication may contain information that is > confidential, privileged, proprietary, or otherwise legally exempt from > disclosure. Additionally, the unauthorized disclosure of juvenile, health, > legally privileged, proprietary, or otherwise confidential information may > be prohibited by law. If you have received this email in error, you are > hereby notified that you are not authorized to read, print, retain, copy, > or disseminate this communication, any part of it, or any attachments. > Please notify the sender immediately and delete all records of this email. > There is no intent on the part of the sender to waive any privilege that > may attach to this communication. > --- >
_______________________________________________ Evergreen-general mailing list Evergreen-general@list.evergreen-ils.org http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general