We are also experiencing this randomly throughout Missouri Evergreen. Thanks for the tips.
Diane Disbro Pronouns: she/her Circulation Coordinator Scenic Regional Library 251 Union Plaza Drive Union, MO 63084 (636) 583-0652 ext 110 ddis...@scenicregional.org On Tue, Nov 7, 2023 at 1:05 PM John Amundson via Evergreen-general < evergreen-general@list.evergreen-ils.org> wrote: > Thanks for the detailed reply, Dan. All good information to have. > > We're going to try Garry's solution and see if it works: "Try going into > Chrome settings -> performance and turn off preload pages." So far so good, > but it's only been a few minutes. > > John > > John Amundson | Library Applications Supervisor | CW MARS > > jamund...@cwmars.org | 508-755-3323 x1 <5087553323p1> > > https://www.cwmars.org > > he/him/his <https://www.mypronouns.org/he-him> > > > On Tue, Nov 7, 2023 at 1:51 PM Daniel Guarracino <dguarrac...@owwl.org> > wrote: > >> Hi John, >> >> We've also encountered intermittent Hatch issues recently that are >> exactly as you describe. >> >> We had two reports of this behavior the week of October 23. At the time, >> we were also on 3.7.3. Both libraries that were affected encountered >> incomplete page loads only when accessing bookmarks (such as for Checkout, >> Item Status, etc.) while Hatch was enabled. If the affected libraries >> reloaded a page after the incomplete page load OR if the bookmark was >> clicked twice in quick succession (innovative!), it would load completely >> without fail. If Hatch was disabled or if links were accessed using the >> links within Evergreen's interface, the page loaded just fine -- no >> workaround necessary. >> >> I took a look at the extensions logs on an affected machine. Hatch is >> exhibiting the same type of behavior as it had in late 2021 with these >> incomplete page loads, where the port for the tab is disconnected and Hatch >> does not respond to the message it is sent. >> >> We upgraded to 3.11.1 at the end of last week, so I wanted to wait to see >> if the upgrade somehow resolved the Hatch-related problems before trying to >> figure these out, especially since two of our libraries were affected. >> Unfortunately, at least one of the libraries is still encountering problems >> with bookmarks. And, funny enough, we've had two more libraries report what >> sounds like the same problem within the past hour or so. >> >> Since the upgrade to 3.11, we've also encountered another Hatch-related >> issue. I'm not sure if it's the same root cause, but I figured I'd mention >> it: With Hatch enabled, opening Evergreen's home button in a new tab >> results in being asked to register a workstation. This behavior isn't >> encountered when Hatch is disabled. It's only encountered when opening the >> splash page via that home button in a new tab; opening in the same tab >> works fine. >> >> So, +1 to the idea that something has recently caused Hatch to start >> misbehaving. >> >> Dan >> >> -- >> Daniel Guarracino >> Automation Services Librarian >> OWWL Library System >> 2557 State Route 21 >> Canandaigua, NY 14424 >> 585.394.8260 x1104 >> >> ------------------------------ >> *From: *"Evergreen-general" <evergreen-general@list.evergreen-ils.org> >> *To: *"Evergreen-general" <evergreen-general@list.evergreen-ils.org> >> *Cc: *"John Amundson" <jamund...@cwmars.org> >> *Sent: *Tuesday, November 7, 2023 1:30:07 PM >> *Subject: *[Evergreen-general] Inconsistent White Screens with Hatch >> >> Hello! >> >> Historically we've found that bad installations of Hatch can lead to >> blank/white screens in Evergreen, and reinstalling Hatch usually resolves >> this. >> >> However, over the last week or so, we've started to receive reports of >> blank/white screens that we cannot seem to resolve. The problem is slightly >> different from historical reports in that the white screens do not appear >> every time, and they are more likely to appear when accessing a web client >> page from a bookmark than within the client. Refreshing a blank page can >> sometimes force it to load correctly. It's the inconsistency that's making >> this hard to nail down. >> >> Has anyone else run into this issue and have you had any luck in >> resolving it? We've gotten a total of 5 reports over the last week or so. >> >> Some information about our setup: >> >> - Running Evergreen 3.73 plus some newer features >> - Affecting (at least) Chrome 119.0.6045.105 and 119.0.6045.106 >> - Affecting (at least) Hatch version 0.3.2 and 0.3.3. >> >> And what we've tried: >> >> - Clearing cache >> - Updating/recreating bookmarks >> - Updating Chrome >> - Updating Hatch >> - Reinstalling Hatch >> - Clearing site settings and cookies >> - Removing eg.hatch.login_keys from in-browser preferences >> >> The only way we've found to stop it completely is to disable Hatch, which >> some of our libraries rely on heavily. >> >> When a page fails to load, the console seems to hang up on this message: >> [image: image.png] >> >> Anyone have any thoughts or suggestions? >> >> Thank you! >> >> John >> >> John Amundson | Library Applications Supervisor | CW MARS >> >> jamund...@cwmars.org | 508-755-3323 x322 >> >> https://www.cwmars.org >> >> he/him/his <https://www.mypronouns.org/he-him> >> >> _______________________________________________ >> Evergreen-general mailing list >> Evergreen-general@list.evergreen-ils.org >> http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general >> >> _______________________________________________ > Evergreen-general mailing list > Evergreen-general@list.evergreen-ils.org > http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general >
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