Diane, Did they still disable the Preload Pages setting? While only Hatch libraries have reported the issue in my network so far, I wouldn't be surprised if it could affect non-Hatch workstations, too. I'd still disable the setting to see if it helps.
John John Amundson | Library Applications Supervisor | CW MARS jamund...@cwmars.org | 508-755-3323 x1 <5087553323p1> https://www.cwmars.org he/him/his <https://www.mypronouns.org/he-him> On Tue, Nov 7, 2023 at 4:56 PM Diane Disbro via Evergreen-general < evergreen-general@list.evergreen-ils.org> wrote: > I forwarded all of this information to Missouri Evergreen libraries. Two > have replied that they don't use Hatch and are still seeing an increase in > White Screen incidents. > > Diane Disbro > Pronouns: she/her > Circulation Coordinator > Scenic Regional Library > 251 Union Plaza Drive > Union, MO 63084 > (636) 583-0652 ext 110 > ddis...@scenicregional.org > > > > On Tue, Nov 7, 2023 at 3:07 PM Daniel Guarracino via Evergreen-general < > evergreen-general@list.evergreen-ils.org> wrote: > >> Turning off "preload pages" in Chrome fixed the problem on all the >> affected computers that I've updated so far this afternoon. >> >> Thanks very much for that fix, Garry! >> >> Dan >> >> -- >> Daniel Guarracino >> Automation Services Librarian >> OWWL Library System >> 2557 State Route 21 >> Canandaigua, NY 14424 >> 585.394.8260 x1104 >> >> ------------------------------ >> *From: *"Evergreen-general" <evergreen-general@list.evergreen-ils.org> >> *To: *"Evergreen-general" <evergreen-general@list.evergreen-ils.org> >> *Cc: *"Diane Disbro" <ddis...@scenicregional.org> >> *Sent: *Tuesday, November 7, 2023 3:59:15 PM >> *Subject: *Re: [Evergreen-general] Inconsistent White Screens with Hatch >> >> We are also experiencing this randomly throughout Missouri Evergreen. >> Thanks for the tips. >> >> Diane Disbro >> Pronouns: she/her >> Circulation Coordinator >> Scenic Regional Library >> 251 Union Plaza Drive >> Union, MO 63084 >> (636) 583-0652 ext 110 >> ddis...@scenicregional.org >> >> >> >> On Tue, Nov 7, 2023 at 1:05 PM John Amundson via Evergreen-general < >> evergreen-general@list.evergreen-ils.org> wrote: >> >>> Thanks for the detailed reply, Dan. All good information to have. >>> >>> We're going to try Garry's solution and see if it works: "Try going into >>> Chrome settings -> performance and turn off preload pages." So far so good, >>> but it's only been a few minutes. >>> >>> John >>> >>> John Amundson | Library Applications Supervisor | CW MARS >>> >>> jamund...@cwmars.org | 508-755-3323 x1 >>> >>> https://www.cwmars.org >>> >>> he/him/his <https://www.mypronouns.org/he-him> >>> >>> >>> On Tue, Nov 7, 2023 at 1:51 PM Daniel Guarracino <dguarrac...@owwl.org> >>> wrote: >>> >>>> Hi John, >>>> >>>> We've also encountered intermittent Hatch issues recently that are >>>> exactly as you describe. >>>> >>>> We had two reports of this behavior the week of October 23. At the >>>> time, we were also on 3.7.3. Both libraries that were affected encountered >>>> incomplete page loads only when accessing bookmarks (such as for Checkout, >>>> Item Status, etc.) while Hatch was enabled. If the affected libraries >>>> reloaded a page after the incomplete page load OR if the bookmark was >>>> clicked twice in quick succession (innovative!), it would load completely >>>> without fail. If Hatch was disabled or if links were accessed using the >>>> links within Evergreen's interface, the page loaded just fine -- no >>>> workaround necessary. >>>> >>>> I took a look at the extensions logs on an affected machine. Hatch is >>>> exhibiting the same type of behavior as it had in late 2021 with these >>>> incomplete page loads, where the port for the tab is disconnected and Hatch >>>> does not respond to the message it is sent. >>>> >>>> We upgraded to 3.11.1 at the end of last week, so I wanted to wait to >>>> see if the upgrade somehow resolved the Hatch-related problems before >>>> trying to figure these out, especially since two of our libraries were >>>> affected. Unfortunately, at least one of the libraries is still >>>> encountering problems with bookmarks. And, funny enough, we've had two more >>>> libraries report what sounds like the same problem within the past hour or >>>> so. >>>> >>>> Since the upgrade to 3.11, we've also encountered another Hatch-related >>>> issue. I'm not sure if it's the same root cause, but I figured I'd mention >>>> it: With Hatch enabled, opening Evergreen's home button in a new tab >>>> results in being asked to register a workstation. This behavior isn't >>>> encountered when Hatch is disabled. It's only encountered when opening the >>>> splash page via that home button in a new tab; opening in the same tab >>>> works fine. >>>> >>>> So, +1 to the idea that something has recently caused Hatch to start >>>> misbehaving. >>>> >>>> Dan >>>> >>>> -- >>>> Daniel Guarracino >>>> Automation Services Librarian >>>> OWWL Library System >>>> 2557 State Route 21 >>>> Canandaigua, NY 14424 >>>> 585.394.8260 x1104 >>>> >>>> ------------------------------ >>>> *From: *"Evergreen-general" <evergreen-general@list.evergreen-ils.org> >>>> *To: *"Evergreen-general" <evergreen-general@list.evergreen-ils.org> >>>> *Cc: *"John Amundson" <jamund...@cwmars.org> >>>> *Sent: *Tuesday, November 7, 2023 1:30:07 PM >>>> *Subject: *[Evergreen-general] Inconsistent White Screens with Hatch >>>> >>>> Hello! >>>> >>>> Historically we've found that bad installations of Hatch can lead to >>>> blank/white screens in Evergreen, and reinstalling Hatch usually resolves >>>> this. >>>> >>>> However, over the last week or so, we've started to receive reports of >>>> blank/white screens that we cannot seem to resolve. The problem is slightly >>>> different from historical reports in that the white screens do not appear >>>> every time, and they are more likely to appear when accessing a web client >>>> page from a bookmark than within the client. Refreshing a blank page can >>>> sometimes force it to load correctly. It's the inconsistency that's making >>>> this hard to nail down. >>>> >>>> Has anyone else run into this issue and have you had any luck in >>>> resolving it? We've gotten a total of 5 reports over the last week or so. >>>> >>>> Some information about our setup: >>>> >>>> - Running Evergreen 3.73 plus some newer features >>>> - Affecting (at least) Chrome 119.0.6045.105 and 119.0.6045.106 >>>> - Affecting (at least) Hatch version 0.3.2 and 0.3.3. >>>> >>>> And what we've tried: >>>> >>>> - Clearing cache >>>> - Updating/recreating bookmarks >>>> - Updating Chrome >>>> - Updating Hatch >>>> - Reinstalling Hatch >>>> - Clearing site settings and cookies >>>> - Removing eg.hatch.login_keys from in-browser preferences >>>> >>>> The only way we've found to stop it completely is to disable Hatch, >>>> which some of our libraries rely on heavily. >>>> >>>> When a page fails to load, the console seems to hang up on this message: >>>> [image: image.png] >>>> >>>> Anyone have any thoughts or suggestions? >>>> >>>> Thank you! >>>> >>>> John >>>> >>>> John Amundson | Library Applications Supervisor | CW MARS >>>> >>>> jamund...@cwmars.org | 508-755-3323 x322 >>>> >>>> https://www.cwmars.org >>>> >>>> he/him/his <https://www.mypronouns.org/he-him> >>>> >>>> _______________________________________________ >>>> Evergreen-general mailing list >>>> Evergreen-general@list.evergreen-ils.org >>>> http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general >>>> >>>> _______________________________________________ >>> Evergreen-general mailing list >>> Evergreen-general@list.evergreen-ils.org >>> http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general >>> >> >> _______________________________________________ >> Evergreen-general mailing list >> Evergreen-general@list.evergreen-ils.org >> http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general >> >> _______________________________________________ >> Evergreen-general mailing list >> Evergreen-general@list.evergreen-ils.org >> http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general >> > _______________________________________________ > Evergreen-general mailing list > Evergreen-general@list.evergreen-ils.org > http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general >
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