We usually un-install old version of ScanMail and install a new one. Upgrading has been funky in our experience.
Coincidentally the most popular advice that we get from Trend support is to uninstall/reinstall when something goes out of whack. I have also had strange experiences with the ScanMail installation when the bootstrap service (called Remote something) can't start because the account that it is using doesn't have rights to log on as a service. The only problem is that once the installation is completed (regardless of success) the bootstrap service is gone. So while the setup GUI was still on, I went into services, found that bootstrap service and started it manually and received the "the account ... Has been granted logon as a service right". Another time installation was failing for me because some temp files from previous installation didn't get cleaned out. I had to find them and delete them manually. -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Tim Gowen Sent: Wednesday, May 26, 2004 5:18 AM To: Exchange Discussions Subject: ScanMail Upgrade Problem I'm trying to upgrade from 3.81 to 3.82 of ScanMail on my Ex5.5 box, with all service packs for Windows and Exchange installed. I've stopped all the Trend services and the IS as it recommends in the Readme. The install program notes that it's an upgrade and says its installing and starting the services, but when it gets to the end it says the Installation failed. There is no detailed error, and nothing in the event log. The ScanMail install that I have is on drive F:, which may be the problem since when it connects to the server it uses C$. But I'm running the install on the actual Exchange server, so you wouldn't think that would be a problem. Any advice gratefully received! Tim Confidentiality: This e-mail and its attachments are intended for the above named only and may be confidential. If they have come to you in error you must take no action based on them, nor must you copy or show them to anyone; please reply to this e-mail and highlight the error. Security Warning: Please note that this e-mail has been created in the knowledge that Internet e-mail is not a completely secure communications medium. We advise that you understand and observe this lack of security when e-mailing us. Viruses: Although we have taken steps to ensure that this e-mail and attachments are free from any virus, we advise that in keeping with good computing practice the recipient should take steps to confirm that they are actually virus free. _________________________________________________________________ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Web Interface: http://intm-dl.sparklist.com/cgi-bin/lyris.pl?enter=exchange&text_mode=&lang =english To unsubscribe send a blank email to %%email.unsub%% Exchange List admin: [EMAIL PROTECTED] To unsubscribe via postal mail, please contact us at: Jupitermedia Corp. Attn: Discussion List Management 475 Park Avenue South New York, NY 10016 Please include the email address which you have been contacted with. _________________________________________________________________ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Web Interface: http://intm-dl.sparklist.com/cgi-bin/lyris.pl?enter=exchange&text_mode=&lang=english To unsubscribe send a blank email to [EMAIL PROTECTED] Exchange List admin: [EMAIL PROTECTED] To unsubscribe via postal mail, please contact us at: Jupitermedia Corp. Attn: Discussion List Management 475 Park Avenue South New York, NY 10016 Please include the email address which you have been contacted with.
