And if you do call PSS the first thing they will ask for is the message
itself. Without the message NO troubleshooting is possible, only conjecture.
----- Original Message -----
From: "Durkee, Peter" <[EMAIL PROTECTED]>
To: "Exchange Discussions" <[EMAIL PROTECTED]>
Sent: Friday, September 07, 2001 12:39 PM
Subject: RE: inbound message crashed IMC and Information Store
> I had the same thing happen last week, and as in your case, rebooting
fixed it and it's been fine ever since. I haven't called PSS yet as I'm of
the opinion that it takes two incidents to make a trend, but if you do I'd
be curious to hear what they say.
>
> -Peter
>
>
> -----Original Message-----
> From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]]
> Sent: Friday, September 07, 2001 9:41
> To: Exchange Discussions
> Subject: RE: inbound message crashed IMC and Information Store
>
>
> Thanks everyone for your help. My question really is: can I prevent this
in
> the future? Rebooting the box took care of the problem, so I don't see
any
> need to call PSS. But I don't like the idea that a bad message can take
the
> IMS down. Any suggestions?
>
> -----Original Message-----
> From: Hunter, Lori [mailto:[EMAIL PROTECTED]]
> Sent: Friday, September 07, 2001 8:18 AM
> To: Exchange Discussions
> Subject: RE: inbound message crashed IMC and Information Store
>
>
> I have SP4 and this happens here occasionally. The event log gives you
the
> exact file name of the offending message. Search for it, delete it or
move
> it, start the IMS, you're back in business. You can open the message in
> notepad if you really want to make sure it gets delivered. Or you can
> blindly whack it away if you've just gotten off a boat, had a few beers,
and
> really just want to go home.
>
> Guess which method I use.
>
> -----Original Message-----
> From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]]
> Sent: Thursday, September 06, 2001 6:50 PM
> To: Exchange Discussions
> Subject: inbound message crashed IMC and Information Store
>
>
> Exchange 5.5 SP4, NT 4 SP6a
>
> Today the IMS on one of our Exchange servers puked. It seems that a
> malformed incoming message caused the IMS to die, in turn causing the
> Information Store to die. My users started having problems connecting to
> the server, so I looked in the event log and found the following errors
(see
> below). Rebooting the box took care of the problem and now it's happy,
but
> I'd like to get a better idea of what happened - especially because this
> exact scenario happened on another of our Exchange servers about a week
ago.
>
> Article #Q293288 in the MS KB seems to describe exactly what happened.
But,
> article #Q278320 indicates that this problem was fixed in SP4, which we
> have. (I also checked the version #'s for the pertinent files, and they
are
> definitely all at SP4.)
>
> I've poked around in various newsgroups and the knowledge base and haven't
> found anything helpful. I realise that this isn't much information to go
on.
> If anyone has any insights, I would be very grateful. Or, if you happen
to
> know which utility is used to look at messages in the "BAD" folder, that
> would be great.
>
> -Kirsten Petersen
>
>
> Event ID: 4182
> An error was returned from the messaging software the Internet Mail
Service
> uses to process messages on the Microsoft Exchange Server. As a result,
the
> message in spool file PKLPP9YR will be retried when the server is
restarted.
>
>
> Event ID: 3039
> The error 0x80040115 was encountered while trying to communicate with the
> message store. An attempt to refresh the connection will be made. If not
> successful, the service will be shut down.
>
> Event ID: 4116
> An error was returned from the messaging software the Internet Mail
Service
> uses to process messages on the Microsoft Exchange Server. It is possible
> that the piece of mail being processed at the time will be returned to the
> sender as a failed delivery instead of being delivered. The message will
be
> moved to the "BAD" folder, if possible, and the error is not a temporary
> error. Otherwise it will be retried when the service is restarted. Use the
> appropriate utilities found in the SUPPORT directory of your Exchange CD
to
> view and manipulate messages that have been moved to the "BAD" folder.
>
> Event ID: 4094
>
> The error 0x8004011d occurred while trying to refresh network connections
to
> the Information Store. The Internet Mail Service is being shut down.
>
> Event ID: 4102
> A serious error has occurred while trying to send mail into the Exchange
> Information Store. The Internet Mail Service is being shut down.
>
> Event ID: 270
> A permanent error has occurred with Entity blah blah blah...=MICROSOFT
> PRIVATE MDB. Entity is a Message Object is a Normal Priority Message.
> Object: 0600015E. Message ID: blah blah blah ... Content length: 4767,
> External Trace information (first 100 bytes) = blah blah blah..., PDU
dump
> reference 250 [MTA SUBMIT 17 74] (14)
>
> Event ID: 4182
> An error was returned from the messaging software the Internet Mail
Service
> uses to process messages on the Microsoft Exchange Server. As a result,
the
> message in spool file PKLPP9YS will be retried when the server is
restarted.
>
>
> Event ID: 3039
> The error 0x80040115 was encountered while trying to communicate with the
> message store. An attempt to refresh the connection will be made. If not
> successful, the service will be shut down.
>
> Event ID: 7
> An unexpected error [0x80040115] occurred in maintenance thread.
>
>
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