These are valid error messages. I would also indicate the email address to
your help desk so they can determine if the domain name of the email is
valid. You get them every fours hours because that is how often Exchange
trys to resend the msgs by default for a 48 hour period.
>
>Dear DL Members,
>
> On any given business day, we have e-mail messages queued at the
>Internet Mail Service (Outbound messages awaiting delivery).
> Normally, there is one of two "error categories" associated with
>these queued up e-mail messages.
>
>01. Host Unreachable
>02. Network Error During Host Resolution
>
> The following is a document that I would like to give to Wawa's Help
>Desk, to help them with handling these sorts of calls (our End Users
>receive
>notification messages once every 4 hours, up till 48 hours).
> I am not sure that I fully understand these two error categories.
> Let me know what you think about the document below.
>
>
>=====
>
>E-mail messages queued at the Internet Mail Service.
>
> This document has been created to assist the PC Hotline with
>resolving issues when an e-mail message is queued at the Internet Mail
>Service on an Exchange Server.
>
>01. Open a call in the Applix Database.
>
>02. Ask the Outlook User to forward the "Notification" message to the PC
>Hotline.
>
>03. Forward the "Notification" message to the NT Team.
> Include the Call Number in the subject line.
>
>04. The NT Team needs to check the Outbound Queues and find the "error
>category".
> Host Unreachable
> MX Record is known by Wawa's ISP (Verio).
> Fire Wall (of Intended Recipient) may be down.
> IMC Service (of Intended Recipient) may be stopped (due to
>virus, etc.).
> Intended Recipient's Personal ISP may be experiencing
>problems.
>
> Network Error During Host Resolution
> MX Record is unknown by Wawa's ISP (Verio).
> Intended Recipient's Start of Authority (SOA) is not
>reaching Wawa's ISP (Verio).
>
>05. The NT Team needs to report back to the PC Hotline.
>
>06. The PC Hotline contacts the Outlook User, providing the appropriate
>information.
>
>
>Test One
>
>Ask the Intended Recipient to send a test e-mail message to the Original
>Sender, and see if the Original Sender can successfully reply to the
>message, without the reply getting queued up.
>
>If the test fails, have the Original Sender contact the Intended Recipient
>with the following information, based on the appropriate error category.
>
>
>Host Unreachable
>
>A. The Intended Recipient should contact his or her "Help Desk" and ask
>them to bring the following information to the attention of the System
>Administrator.
>
>B. Inquire about any problems related to their e-mail servers or Fire
>Wall.
>
>
>Network Error During Host Resolution
>
>A. The Intended Recipient should contact his or her "Help Desk" and ask
>them to bring the following information to the attention of the System
>Administrator.
>
>B. Wawa's ISP, Verio, does not have an MX Record for the Intended
>Recipient's e-mail domain in their DNS tables.
>
>C. Please check with your Start of Authority (SOA) to make sure that they
>are properly replicating your MX Record across the Internet.
>
>=====
>
>
>Rob Garrish
>Exchange Administrator
>Wawa Inc.
>610-558-8371
>[EMAIL PROTECTED]
>
>
>
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