We had that recently and only tracked it down after getting all the headers from a number of the duplicated messages, then checking the routing part of header to see at which point the duplication was. Without this evidence everyone will deny responsibility, so get the users to track down some copies.
PS we don't use Trend our problem was a sendmail server we route email through. Stewart Jump -----Original Message----- From: Jasa, Ken [mailto:[EMAIL PROTECTED]] Sent: 14 March 2002 17:52 To: Exchange Discussions Subject: Clients receiving multiple copies of the same email Hello, We are using TrendMicro Interscan 3.52 to deliver internet email. I have had sporadic complaints from our staff that clients are getting multiple copies of the same email - upto 15. I have talked to Trend about it and they say that it is not a problem with their software. Any ideas on how I can correct this problem greatly appreciated. Thanks, Ken Jasa Messaging Manager Weber Shandwick [EMAIL PROTECTED] _________________________________________________________________ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Archives: http://www.swynk.com/sitesearch/search.asp To unsubscribe: mailto:[EMAIL PROTECTED] Exchange List admin: [EMAIL PROTECTED] This e-mail (and any attachments) is confidential and may contain personal views which are not the views of the BBC unless specifically stated. If you have received it in error, please delete it from your system, do not use, copy or disclose the information in any way nor act in reliance on it and notify the sender immediately. Please note that the BBC monitors e-mails sent or received. Further communication will signify your consent to this. _________________________________________________________________ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Archives: http://www.swynk.com/sitesearch/search.asp To unsubscribe: mailto:[EMAIL PROTECTED] Exchange List admin: [EMAIL PROTECTED]
