Set that profile to not use password authentication; they'll be prompted for
the creds.

----- Original Message -----
From: "Mitchell Mike" <[EMAIL PROTECTED]>
To: "Exchange Discussions" <[EMAIL PROTECTED]>
Sent: Tuesday, April 09, 2002 10:50 AM
Subject: Needing to open a mailbox to verify...


> Good morning,
>
> Outlook 98 Exchange 5.5
>
> We have mailboxes on two servers.  Sometimes for no reason at all people
> cannot get into one or the other server.  There are no errors on the logs
> and we can't figure out what is going on.
>
> We would like to build a mailbox on each server that will allow us to test
> if the server is working when people call into the Help Desk stating that
> they cannot access the server.
>
> I have built the mailbox and am trying to test this new procedure out.  I
> have given the help desk people USER permission on the mailbox.  I have
> created a new profile on the help desk workstation.  When the Help desk
> person signs on, they use their userid and password, they get the 'Unable
to
> open your default e-mail folders.
> You do not have permissions to sign on.' message.  I cannot figure out
what
> I am doing wrong.
>
> I went to the knowledge database and get The logon credentials of the
> Exchange Client or Outlook are different from the logon credentials of the
> user logged into the workstation.
> But what exactly does that mean?  Please help me.
>
>
> Regards,
>
> Mike Mitchell
> Systems eMAIL Administrator
> Alverno Information Services
> [EMAIL PROTECTED]
> (317) 532-7800 ext. 6211
>
>
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