Niki, You haven't said if you have checked in the mail entering this site in tracking logs to see if exchange actually received it through the IMS connector? have you checked the tracking logs?
Cheers Paul Standards are like toothbrushes, everybody agrees you should have one, but no one wants to use yours -----Original Message----- From: Niki Blowfield [mailto:[EMAIL PROTECTED]] Sent: Thursday, May 30, 2002 12:02 PM To: Exchange Discussions Subject: RE: Troubleshooting Failed Delivery Sorry for not including this, we have Exchange 5.5 SP3 and they are another organisation, who's system I am not aware of -----Original Message----- From: Louis Joyce [mailto:[EMAIL PROTECTED]] Sent: 30 May 2002 11:47 To: Exchange Discussions Subject: RE: Troubleshooting Failed Delivery What version of exchange are you using? Do the two parties concerned reside on the same network? Regards Mr Louis Joyce Data Support Specialist BT Ignite eSolutions -----Original Message----- From: Niki Blowfield [mailto:[EMAIL PROTECTED]] Sent: 30 May 2002 11:39 To: Exchange Discussions Subject: Troubleshooting Failed Delivery Dear All, Looking for a bit of advice here if poss please One of our clients sent an email to one of our surveyors regarding something that's apparently very important. Surveyor never received the email. Client claims he received a delivery notification A common problem for us is for people sending us emails to spell our domain wrong. The most common mispelt domain exists, and seems to just catch [EMAIL PROTECTED] as we never get NDR's when people send our emails there I logged on as this surveyor, checked his email for the date and time the email was sent, nothing for that day. Checked deleted items, and recovered deleted items, nothing. So I checked the IMC Archive In folder, opened all emails within a couple of hours of the time the email was supposedly sent and a delivery received, nothing. Now we don't want to upset the client, as they are our client, and we need the work they provide us, but they are getting a little contractural over this email Without being negative to them, I need to know exactly what is needed for me to track this email down. The message body was forwarded to me, but all this shows is that the email was sent to "Our Surveyor" i.e. the name in the contacts list I'm thinking I need them to forward me the message directly from their sent items, as well if possible, as the notification report Any thoughts? Thanks... _________________________________________________________________ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Archives: http://www.swynk.com/sitesearch/search.asp To unsubscribe: mailto:[EMAIL PROTECTED] Exchange List admin: [EMAIL PROTECTED] _________________________________________________________________ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Archives: http://www.swynk.com/sitesearch/search.asp To unsubscribe: mailto:[EMAIL PROTECTED] Exchange List admin: [EMAIL PROTECTED] _________________________________________________________________ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Archives: http://www.swynk.com/sitesearch/search.asp To unsubscribe: mailto:[EMAIL PROTECTED] Exchange List admin: [EMAIL PROTECTED] ********************************************************************************************** The information contained in this message or any of its attachments may be confidential and is intended for the exclusive use of the addressee(s). Any disclosure, reproduction, distribution or other dissemination or use of this communication is strictly prohibited without the express permission of the sender. The views expressed in this email are those of the individual and not necessarily those of Sony or Sony affiliated companies. Sony email is for business use only. This email and any response may be monitored by Sony United Kingdom Limited. (05) ********************************************************************************************** _________________________________________________________________ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Archives: http://www.swynk.com/sitesearch/search.asp To unsubscribe: mailto:[EMAIL PROTECTED] Exchange List admin: [EMAIL PROTECTED]
